F&B Supervisor

Treasure Bay LLC•Biloxi, MS

3h•Onsite

About The Position

This role is for a Buffet Supervisor who reports to the Buffet Manager. The position involves overseeing various aspects of food and beverage service, ensuring guest satisfaction, managing staff, and maintaining operational standards.

Requirements

High school graduate or GED equivalent.
Must be able to speak, read, write, and understand the primary languages of the work location.
Knowledge of the sequence of service and buffet procedures, generally involving one year minimum, as a bus person.
Must be customer orientated.
Possess ServSafe Manager certification.

Responsibilities

Knowledge of all policies, procedures, standards, specifications, guidelines and training programs.
Assist in seating, serving, bussing, food running, cooking and ensure the cleanliness and general look of all areas of the dining area and kitchen.
Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
Ensure guest satisfaction.
Participate in the recruitment, selection and training of staff.
Resolve customer complaints, as well as crewmember issues and conflicts.
Practice alcohol awareness at all times.
Ensure compliance of all health department codes in all food and beverage venues.
Prepare all required paperwork including forms, reports, schedules, and Eatec functions in an organized and timely fashion.
Ensure that all equipment is kept clean and in good working condition through personal inspection and by following scheduled preventive maintenance programs.
Implement and oversee daily cleaning and stocking duties and lists.
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures.
Oversee and ensure that crewmember performance appraisals are followed and completed on a timely basis.
Schedule labor as required by anticipated business activity while ensuring that all positions are staffed and labor cost objectives are met.
Maintain knowledge of company policies regarding personnel and administers prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
Assist Marketing in carrying out F & B marketing, advertising and promotional activities and campaigns.
Ensure guest service standards and efficient operations.
Possess ServSafe Manager certification.
Understand and comply with all federal, state and county regulations that pertain to health, safety, labor and gaming requirements of the bars, kitchens, crewmembers and guests.
Work a variable schedule to include evenings, holidays, weekends and extended hours as business dictates.
Perform all other duties requested by the Manager and Director.