F&B Supervisor

OTH Hotels•Pittsburgh, PA

10d•Onsite

About The Position

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Overview The Food & Beverage Supervisor is responsible for overseeing daily restaurant floor operations to ensure exceptional guest service, smooth service flow, and adherence to brand standards. This role supervises front-of-house staff including servers, bartenders, greeters, and bussers, while monitoring service quality, guest satisfaction, and operational efficiency. This position operates in a fast-paced, guest-facing restaurant environment with frequent standing, walking, and active floor supervision. The role requires hands-on leadership during peak service periods, quick decision-making under pressure, and the ability to manage both guest experience and operational metrics simultaneously. Exposure includes indoor dining environments, kitchen-adjacent areas, and occasional outdoor service spaces. Success in this role requires strong leadership, attention to detail, and a commitment to delivering consistent, high-quality guest experiences.

Requirements

High school diploma or equivalent required.
2–3 years of restaurant experience required, preferably in hotels or resorts
minimum 1 year of supervisory experience required.
Strong leadership and team supervision skills
Excellent customer service and guest recovery abilities
Strong organizational skills and attention to detail
Ability to make quick decisions in high-pressure environments
Knowledge of inventory control and labor management practices
Proficiency with POS systems
Strong communication skills for staff direction and guest interaction
Ability to train staff on suggestive selling techniques
Financial awareness including labor, revenue, and tip distribution tracking
Ability to multitask and maintain composure during peak service periods

Nice To Haves

Food safety certification and alcohol service certification preferred (as required by local regulations).

Responsibilities

Supervise daily front-of-house operations including servers, bartenders, bussers, and greeters
Ensure smooth service flow and adherence to service standards during all shifts
Monitor food quality, service execution, and overall guest satisfaction
Act as Manager on Duty in the absence of management when required
Address and resolve guest concerns quickly and professionally
Ensure guests receive prompt, courteous, and high-quality service
Reinforce suggestive selling techniques to enhance guest experience and revenue
Maintain a visible presence on the floor to support guest engagement and service recovery
Assist in hiring, onboarding, and training of restaurant staff
Provide coaching, direction, and performance feedback to team members
Support staff scheduling based on occupancy levels and forecasted demand
Promote teamwork, accountability, and service excellence across the team
Assist with daily administrative duties including payroll, labor tracking, and revenue reporting
Perform daily and bi-weekly tip distribution accurately and in accordance with policy
Monitor labor costs and support revenue control efforts
Assist with inventory tracking and ordering procedures as needed
Conduct inventory counts and support inventory management systems
Monitor product usage and assist in maintaining cost control standards
Ensure proper handling and organization of supplies and operational materials
Utilize POS systems for transactions, reporting, and operational tracking
Ensure compliance with company policies, safety procedures, and brand standards
Maintain cleanliness and organization of restaurant and service areas
Support enforcement of health, safety, and operational guidelines