F & B Shift Leader - Cantina & Tacos - Riverwind Casino

Traditions Hospitality Group•Norman, OK

19h•$15 - $16•Onsite

About The Position

The Shift Lead oversees daily operations while creating an exceptional guest experience in a fast-paced hospitality environment. This role leads by example, supports team members, and ensures efficient operations, quality standards, and compliance with company policies. The Shift Lead serves as the leader on duty when management is unavailable and provides hands-on operational support as needed.

Requirements

Must be 21+ years of age.
Must be able to obtain a Gaming license (if applicable).
Must be able to obtain an ABLE liquor license.
Must be able to pass a background check.
Flexible schedule, including evenings, weekends, and holidays.
Strong guest service, communication, and interpersonal skills.
Ability to read, write, and understand written and verbal instructions.
Ability to operate a point-of-sale system and accurately handle cash.
Excellent organization, problem-solving, and decision-making skills.
Ability to work effectively in a fast-paced, team-oriented environment.

Nice To Haves

Previous leadership or supervisory experience in a restaurant, bar, casino, or hospitality environment preferred.

Responsibilities

Lead daily shift operations while delivering exceptional guest service.
Support and motivate team members to maintain quality, efficiency, and teamwork.
Monitor service flow and resolve operational or guest concerns promptly.
Assist with front- and back-of-house operations as needed.
Ensure food and beverage quality, presentation, and sanitation standards are met.
Promote compliance with company policies, safety standards, and responsible cash handling procedures.
Complete opening, closing, and shift reporting responsibilities.
Support inventory control, product quality, and operational readiness.
Coach and train team members while fostering a positive work environment.
Perform other duties as assigned.