F&B Server Assistant- Shkode Chophouse

Gun Lake Tribal Gaming•Wayland, MI

12d•Onsite

About The Position

The F&B Server Assistant is responsible for providing AAA 4-Diamond customer service while supporting all Food & Beverage venues. The incumbent’s primary responsibility is to assist our restaurant service team in serving guests in a quick, efficient, and courteous manner, in accordance with all Company standards, policies, and procedures. The incumbent will assist in ensuring prompt delivery of all food and beverages, alcoholic and non-alcoholic, as well as pre-bussing tables by removing dirty plates and silverware that Guests are not using. The incumbent must also possess knowledge of all resort-wide features and promotions to be able to assist their Guests with any questions.

Requirements

Must be 18+ years of age.
High School Diploma or equivalent.
Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Must demonstrate sound judgment and mature decision-making.
Must possess and demonstrate great attention to detail in order to maintain unit’s appearance and operating standards.
Must manage time effectively with minimum supervision.
Must be able to work a flexible schedule.
Must possess creativity and organizational ability.
Must be able to perform most work independently or as part of a close-knit team.
Must be able to obtain the required TIPS Certification and keep it current.
Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
Ability to lift and carry full tray/bus trays up to 50 lbs.

Responsibilities

Maintain a professional and courteous attitude, ensuring positive guest interactions by always demonstrating Gun Lake Casino Resort’s AAA 4-Diamond service standards.
Responsible for practicing, supporting, and promoting Gun Lake Casino Resort’s “Unsurpassed Service” standards at all times.
Bus tables at the conclusion of guests’ meals by clearing any remaining china, utensils, etc. remaining on the tabletop, then wiping off the table, all chairs, and booth seats.
Reset the tables to the proper specifications and cleanliness.
Inform the manager on duty of any Team Member or Guest opportunities.
Work in conjunction with the food server to meet Guest standards.
Practice and observe safety rules and regulations and encourage others to do so.
Maintain personal grooming and uniform standards pursuant to the Company’s policy.
Must have a detailed knowledge of the menu, features, specials, beverages, preparation of food, and prices.
Observe and anticipate Guests’ needs: condiments, dressings, silverware, etc.
Ensure that supplies in side stations are well stocked and clean.
Monitor the cleanliness of assigned stations including floors and assist in keeping the area free of debris.
Inform the immediate supervisor of any product shortages and equipment needs.
Display knowledge of all emergency procedures.
Know where the MSDS booklet is located for your area.
All other duties as assigned.