F&B Reservations Agent
About The Position
Under the general guidance of the F&B Reservations Manager, the F&B Reservations Agent manages daily reservations and guest communications across all F&B outlets, ensuring a seamless, personalized, and luxury guest experience. This role is part of the re-opening team for the famed Delano Miami Beach, a luxury lifestyle hospitality establishment. We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service.
Requirements
- High school diploma or equivalent education required
- Previous hospitality, reservations, or guest service experience preferred.
- Experience with SevenRooms or similar reservation systems preferred.
- Excellent organization, attention to detail, and ability to multitask.
- Professional, positive, and guest-focused attitude.
- Strong verbal and written communication skills in English
- Must be able to stand or walk a minimum eight-hour shift.
- Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
- Ability to push 20lbs+ consistently.
- Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations.
- All team members must maintain a neat, clean and well-groomed appearance. Specific department uniform guidelines and/or required articles of clothing will be explained to you by your supervisor.
Nice To Haves
- Bachelor's degree preferred
- Additional language ability preferred.
Responsibilities
- Manage daily reservations, calls, emails, and online inquiries with accuracy and professionalism.
- Utilize SevenRooms and other reservation platforms used by the property.
- Handle VIP reservations, special requests, celebrations, large parties, and guest preferences.
- Maintain accurate guest profiles, reservation notes, allergies, and special requests.
- Monitor availability, waitlists, cancellations, and reservation changes.
- Coordinate with restaurant, host, and culinary teams regarding reservations, VIPs, events, and outlet availability.
- Follow reservation, deposit, cancellation, payment, and no-show policies.
- Support daily reservation briefings and communicate VIP arrivals and important guest information.
- Assist with service recovery and resolve reservation-related concerns professionally.
- Maintain high standards of luxury hospitality, communication, and guest service.
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
