Operations Manager

Brechtel Hospitality•New Orleans, LA

1d•Onsite

About The Position

At The Whit, we are looking to meet innovative and hospitality minded people to join our team. If you are a beverage and food enthusiast that appreciates the fast pace of the hospitality industry and a desire for cultivating relationships, we want to hear from you! Our luxury Hotel & Salon is looking for an experienced and hospitality-minded F&B Operations Manager to join our team. You will need to be knowledgeable, food-centric, and passionate about cocktails. The ability to manage the floor, mentor, and educate fellow team members, while interacting with guests by touching tables, resolving issues, presenting, suggesting, and educating them about food, cocktails and wine is a must. If this is you, submit your resume today!

Requirements

Must have 5+ years of lounge & restaurant management experience in a fine dining or polished operation
Strong knowledge of cocktails and wine needed
Must be operations-driven, passionate about food and beverage, hands-on, and guest focused
Excellent customer relationship management and communication skills
Polished and articulate
Ability to manage the floor, mentor, and educate fellow team members
Ability to interact with guests by touching tables, resolving issues, presenting, suggesting, and educating them about food, cocktails and wine
Ability to manage multiple activities simultaneously
Ability to re-prioritize efforts when plans change, or the need arises

Responsibilities

Orchestrates the F&B Service Experience
Proactive Hospitality (Table Touches)
Guest Relationship Management
Inventory Management (Waste / COS)
Performance Management
Labor Management / Productivity
Logistics Oversight
Brand Ambassador Communications
Operations Execution
Develop and manage schedules based on business levels and forecasted demand, ensuring appropriate staffing levels while controlling labor costs.
Participate in recruitment, hiring, onboarding, training, coaching, and performance management.
Manages cost of sales and labor throughout the shift by monitoring and reporting waste and ensuring productivity.
Seeks to understand food, liquor, wine, and beverage consumption via product sales reports in TOAST to maintain pars for all purchases and requisitions as needed.
Confirms employees are clocked in/out as scheduled (or needed) in Harri and assists in overseeing the leads effectively and accurately complete their assigned tasks that ensure a successful business performance.
Responsible for facility appearance, organization and management of all tools, systems, and processes.
Trained and execute all end-of-day responsibilities and effectively manage multiple projects, meet deadlines, and work well under pressure and within budget, consistently and efficiently.