F&B Operations Coordinator

Pyramid Global Hospitality

1d•Onsite

About The Position

The F&B Operations Coordinator is responsible for supporting the daily administrative, operational, and sales coordination functions of the Food & Beverage Department across OKANA Resort & Indoor Waterpark. This role serves as a liaison between F&B leadership, culinary operations, outlets, private events, and resort departments to ensure operational excellence, financial accountability, guest satisfaction, and consistent service execution. The F&B Operations Coordinator will assist with scheduling coordination, payroll support, purchasing follow-up, inventory tracking, private event coordination, commission tracking, reporting, onboarding support, and communication flow across all F&B outlets and operations. This role requires strong organizational skills, professionalism, discretion, and the ability to thrive in a fast-paced hospitality environment while supporting the resort’s People First culture and operational standards.

Requirements

Minimum 2 years of hospitality, food & beverage, restaurant, banquet, or administrative coordination experience.
Strong organizational and multitasking abilities.
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite (Excel, Word, Outlook).
Ability to maintain confidentiality and professionalism.
Strong attention to detail and follow-through.
Ability to work flexible schedules including evenings, weekends, and holidays as needed.

Nice To Haves

Resort or hotel experience preferred.
Experience with POS systems, payroll systems, or hospitality software preferred.
Previous banquet, catering, or private event coordination experience preferred.
Knowledge of inventory, labor, and operational reporting preferred.

Responsibilities

Support daily operations of all F&B outlets, banquet operations, lounges, catering functions, and private dining experiences.
Assist F&B leadership with administrative coordination and operational follow-up.
Maintain operational logs, department files, compliance documents, and SOP records.
Coordinate communication between Culinary, Stewarding, Banquets, Restaurants, Waterpark F&B, and leadership teams.
Monitor operational supply needs and assist with purchasing coordination and invoice tracking.
Assist with payroll review, attendance tracking, and labor reporting.
Support scheduling coordination and labor management initiatives.
Assist with onboarding coordination for new F&B Curators.
Maintain confidentiality regarding employee relations, payroll, financial, and operational matters.
Support planning and execution of VIP events, private dining experiences, and resort functions.
Coordinate event logistics with Sales, Catering, Culinary, Banquets, and Operations teams.
Ensure private event details, timelines, and operational needs are communicated effectively.
Assist with menu coordination, banquet event orders (BEOs), and operational documentation.
Support guest recovery efforts and service excellence initiatives.
Assist with tracking departmental expenses, labor reporting, and operational metrics.
Maintain commission tracking spreadsheets and private sales reporting.
Assist with reconciliation of private event revenues and commission calculations.
Generate operational reports as requested by F&B leadership.
Support inventory audits and purchasing controls.
Uphold OKANA Resort & Indoor Waterpark service standards and People First culture.
Promote teamwork, professionalism, integrity, and operational excellence.
Maintain compliance with all company policies, safety standards, and resort procedures.
Support training initiatives and ongoing operational improvements.