Overnight F&B Manager / Gérant de la restauration de nuit

Playground•Kahnawake, QC

7d•CA$64,000•Onsite

About The Position

Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake. We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options. We're actively searching for an experienced, dedicated, and dependable Food and Beverage Manager to join the dynamic and growing team on our gaming floor. If you thrive in a collaborative, fast-paced environment, and aspire to build a rewarding career within a well-established organization, then this opportunity is made for you! The F&B Manager is responsible for overseeing the day-to-day operations and providing direct management to team members while ensuring optimal quality of experience is delivered to all of our guests. The F&B Manager ensures guest satisfaction, positive leadership, training, interaction and applies corrective measures when necessary. They mentor the team in adhering to the policies and procedures of the establishment and motivate the team to achieve the highest standard of performance while creating an environment that nurtures our company vision, mission and values.

Requirements

Minimum of 2 years management experience within a full service restaurant
Demonstrated ability to drive revenue, without sacrificing the team and customer experiences
Highly organized, responsible and reliable
Ability to delegate, follow-up and drive accountability
Ability to work cohesively as part of a team and build relationships
Confident in training
Excellent understanding of customer service and the drive for satisfaction
Demonstrates a passion for the food and beverage industry and knowledge of current trends
High proficiency in the English and French language with excellent communication skills, written and spoken

Responsibilities

Ensure that all direct reports adhere to the established workflows, procedures and processes
Complete checkpoints on each shift, provide corrective measures when needed and report accurately
Have a thorough knowledge of the Point of Sales and Beverage control systems. Perform related tasks such as cash outs, end of day procedures, troubleshooting, service calls
Remain current with the content of departmental resource centers for reporting departments, ensuring that you are able to direct, uphold and clearly communicate the content to team members
Responsible for ensuring that sales objectives are met and providing continued coaching to staff in maximizing revenue per guest
Ensure that the organization's initiatives as communicated to you by the F&B General Manager are communicated clearly and effectively to all direct reports whether through line ups, training, information sessions or the like
Provide feedback on staffing needs, manage the day to day staffing requirements and allocations in line with business needs and the departments budget
Have a thorough understanding of our organization's General Policies, communicate them clearly to direct reports and assure their adherence in day to day matters
Maintain continuous guest interactions and provide feedback on guest experiences
Manage guest complaints and concerns and ensure total guest satisfaction at all times