F&B Manager, Banquet Ops- InterContinental Mark Hopkins

IHG • San Francisco, CA

16h • Onsite

About The Position

As our new F&B Manager, Banquet Operations, you could be leading the charge to ensure our guests enjoy a truly memorable experience – whether they’ve worked up an appetite for a full conference banquet or are joining us to celebrate an incredible occasion.

Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• 4–5+ years of banquet or food & beverage leadership experience in a luxury hotel or upscale venue
• Proven ability to manage large-scale, high-volume events with precision and composure
• Strong leadership presence with a passion for developing teams
• Exceptional communication and interpersonal skills
• Financial acumen with experience managing labor and cost controls
• Knowledge of banquet operations systems and event planning tools preferred
• Flexibility to work evenings, weekends, and holidays as business demands

Nice To Haves

• Experience in a union environment strongly preferred
• Bilingual (Spanish, Mandarin, or Cantonese) a plus
• Deep appreciation for luxury service standards and guest personalization
• Detail-oriented with a proactive, solutions-driven mindset

Responsibilities

• Lead end-to-end banquet operations, ensuring seamless execution of meetings, weddings, galas, and VIP events
• Partner closely with Culinary, Sales & Events, and Stewarding teams to deliver cohesive, high-quality experiences
• Conduct pre-shift briefings and pre-event meetings to align teams on expectations, timing, and service standards
• Oversee room setup, service flow, and breakdown—ensuring adherence to event orders (BEOs) and brand standards
• Anticipate guest needs and resolve concerns with professionalism and urgency
• Inspire, coach, and develop a diverse banquet team, fostering a culture of accountability and service excellence
• Lead by example on the floor—visible, engaged, and guest-focused
• Support recruitment, onboarding, and ongoing training to build a high-performing team
• Manage scheduling in alignment with business levels, labor budgets, and collective bargaining agreements, coordinate with labor partners for as needed temporary staff.
• Serve as a primary point of contact during events, ensuring a personalized and elevated guest experience
• Build strong relationships with clients, event planners, and internal stakeholders
• Handle VIP and high-profile events with discretion and attention to detail
• Monitor labor and operational costs to meet or exceed financial targets
• Review and approve payroll, productivity, and staffing models to drive efficiency
• Ensure accurate billing and reconciliation of banquet checks
• Maintain compliance with health, safety, and sanitation standards
• Uphold all company policies, brand standards, and local/state regulations
• Ensure adherence to safety protocols, food handling guidelines, and responsible alcohol service
• Maintain readiness for inspections and audits

Benefits

• Competitive salary
• Dry cleaning
• Impressive room discounts
• Training in the business
• myWellbeing framework (supporting wellbeing in health, lifestyle, and workplace)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager