F&B Luxury Training Manager - Bellagio

MGM Resorts International

1d • Onsite

About The Position

The Food & Beverage Luxury Training Manager is responsible for designing, implementing, and continuously refining learning strategies that elevate service excellence across all Food & Beverage venues. This role partners directly with F&B senior leadership to ensure training programs reinforce luxury service behaviors, operational precision, and brand standards. The position serves as a strategic individual contributor, translating business priorities into targeted learning solutions that drive consistency, engagement, and elevated guest experiences.

Requirements

• Must be 21 years of age or older
• 1+ Years of prior relevant experience in hospitality training, operations leadership, or instructional design

Responsibilities

• Design standardized curriculum for hourly and management employees across varied venue concepts, ensuring alignment with luxury service expectations and brand voice.
• Ensuring training content reflects evolving service expectations and operational standards.
• Conduct structured training needs analyses aligned to operational strategy, guest experience insights, and service quality feedback.
• Author and maintain Food & Beverage brand books and Standard Operating Procedures (SOPs), codifying service choreography, operational standards, and behavioral expectations.
• Develop blended learning strategies including classroom facilitation, job aids, digital modules, microlearning, and experiential simulations, championing inclusive learning environments that support diverse teams and learning styles.
• Align with F&B Leadership to embed anticipatory service, emotional intelligence, and moments of truth awareness into daily execution.
• Own pre-opening training strategies for new venues, ensuring learning timelines align with operational critical paths.
• Develop and implement structured observation and secret shopping calibration processes.
• Facilitate luxury standards specific onboarding for hourly staff and managers, conducting structured check-ins during the first 120 days to reinforce learning transfer and behavioral consistency.
• Lead train-the-trainer programs to equip F&B leaders with tools to model and reinforce service excellence.
• Coaching leaders on reinforcing service behaviors, accountability practices, and feedback delivery.
• Evaluate training effectiveness through structured feedback mechanisms and performance trend analysis, identifying patterns through engagement and turnover insights to proactively adjust curriculum.
• Serve as liaison to Property HR and Centers of Excellence for compliance and mandatory learning initiatives and training-related system updates and technology enhancements.
• Support safety, food handling, and regulatory training alignment in partnership with operational subject matter experts.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed