F&B Guest Service Associate

MOUNTAIN CAPITAL PARTNERS LLC•Durango, CO

9d•$15 - $15•Onsite

About The Position

The Service Associate is expected to perform regular serving duties including but not limited to: full table, to go and app order service responsibilities, upkeep of cleaning and opening and closing procedures, general care of venue tasks and responsibilities and necessary steps and actions to ensure quality of both service and preparation of service items. This is a seasonal position from November 2026 to April 2027. Dates are subject to change based on the availability of the applicant and needs of the business.

Requirements

Knowledge of food and beverage menus, including ingredients, preparation methods, and allergy information
Understanding of point-of-sale (POS) systems and basic math for handling bills, payments, and tips (if applicable)
Knowledge of health, safety, and sanitation regulations
Familiarity with wine, beer, and cocktail service (if applicable)
Awareness of dining room flow and table-turn strategies
Understanding of guest service principles and conflict resolution practices
Strong verbal communication and active listening skills
Multitasking in a fast-paced environment
Time management and ability to prioritize tasks during high volume periods
Attention to detail in take taking and/or order delivery
Basic math and cash handling skills (if applicable)
Ability to upsell food and beverages to enhance guest experience and revenue
Teamwork and coordination with kitchen and bar teams
Ability to remain calm and professional under pressure
Ability to memorize menu items and specials quickly
Ability to stand and walk for extended periods of time
Ability to lift and carry trays, dishes, and glassware
Ability to respond to guest needs and complaints with a positive attitude
Ability to adapt to changes in guest volume or staff availability
TIPS Colorado State On Premise Certification; required for all servers & cashiers who sell alcohol.
Physically be able to lift up to 80 lbs multiple times during each shift

Nice To Haves

Serv-Safe food safety certification, preferred

Responsibilities

Table, to go and online order quality control
Providing excellent guest service, making all guests feel welcome and taken care of during all parts of their visit
Team tasks and responsibilities as assigned by supervisors
Kitchen prep and clean up duties before, during & after shift
Individual weekly and monthly responsibilities
General upkeep and cleaning of venue