F&B Beverage Supervisor

Kickapoo Lucky Eagle Casino•Eagle Pass, TX

1d•Onsite

About The Position

Supervise the daily operation of all beverage service areas and team members while carrying out supervisory responsibilities. This role involves ensuring compliance with regulations, maintaining high guest service standards, and leading beverage venues to enhance revenue, profitability, and guest satisfaction. The supervisor will monitor staffing, assist with administrative tasks, and ensure adherence to operational standards and policies. A hands-on approach is expected in setting and maintaining service standards, motivating the team through coaching and goal setting, and conducting regular inspections of beverage outlets. The position also requires participation in inventories, directing staff to ensure favorable guest experiences, and maintaining the security of confidential information. Compliance with federal currency transaction reporting requirements and anti-money laundering policies is also a key responsibility. The essential functions are a general representation and may change based on organizational needs.

Requirements

High School Diploma or GED.
Minimum one (1) year of related experience and/or training in in a similar food/beverage outlet, hotel or casino atmosphere.
Must obtain and maintain a current Texas Alcohol Beverage Commission certification (TABC).
Strong communication skills in English both written and oral.
Ability to work independently with minimal supervision.
Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
Ability to work under pressure in a fast paced, stressful environment.
Ability to meet multiple deadlines and multi-task.
Ability to have strong critical thinking, analytical and guest service skills.
Must possess a positive attitude with strong organizational and leadership qualities.
Ability to add, subtract, multiply and divide in all units of measure.
Ability to define problems, collect data, establish facts and draw conclusions.
Ability to understand complex instructions and material.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
Ability to maintain confidentiality.
Ability to follow and comply with established Casino guest service programs.
Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license.
Responsible to keep all documents current and valid at all times.
Must be able to provide authorization to work in the United States.
Must be at least 18 years of age.
Must have access to reliable transportation to commute to and from work.
Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Nice To Haves

Spanish or other language skills a plus.

Responsibilities

Ensure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
Supervise day-to-day activities of team members to include performance reviews, rewards, discipline, time and attendance, scheduling, shift bids, training, plan work, assign work, direct work, address complaints and resolve issues.
Conduct interviews, hire staff and support management.
Lead the beverage venues to identify, evaluate and develop strategies to systematically enhance revenue, increase profitability and guest satisfaction.
Monitor staffing levels and assist in making appropriate adjustments according to business levels and circumstances.
Assist with administrative responsibilities and supervise beverage team members for accuracy, timeliness and compliance with standards of operation and policies.
Comprehend financial reports and apply information in a timely and practical manner to improve the operation.
Responsible for ensuring that the beverage team is adhering to all department SOP's and casino policies.
Ensure compliance with health, safety, sanitation and Texas alcohol awareness programs.
Responsible for maintaining effective operating and control processed designed to attain maximum operating efficiency and directed by Beverage Manager and Director of F&B.
Ensure that operating expenses and direct supply expenses remain within approved budgeted guidelines.
Assist in setting and maintaining service standards with a hands on approach.
Motivate and lead the team by coaching, counseling, setting goals and establishing measures to achieve.
Monitor attendance, outlet schedules and identify challenges with a solution based approach.
Conduct daily walk through inspections of beverage outlets to ensure sanitation, facility integrity, product quality, service excellence, consistency between venues and that all equipment is in good working condition.
Attend regular departmental meetings to ensure effective coordination and communication between staff.
Responsible for ensuring all health, safety and sanitation procedures are in compliance with Indian Health Services (IHS).
Participate in month end inventories.
Accountable for directing the work of Beverage Servers, Bartenders and Bar Back staff, assuring that guest have a favorable experience.
Demonstrate and promote KLECH core values and MAD skills.
Manage and maintain security of confidential information entrusted to position.
Attend and satisfactorily complete all required training as assigned.
Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.
Perform other duties as assigned.