EZ-CAP Technician I

Astiva Health•Orange, CA

10d

About The Position

The EZ-CAP Technician I provides operational and administrative support for EZ-CAP, EZ-NET, and EZ-CARE systems, focusing on user access, data updates, request intake, and task tracking under established procedures. Astiva Health, Inc. is a Medicare and HMO healthcare organization committed to delivering accessible, affordable, and high-quality care while improving outcomes for the diverse communities we serve. Through innovation, collaboration, and a strong focus on member-centered care, we strive to make a meaningful, lasting impact on healthcare delivery.

Requirements

Bachelor’s degree in healthcare, IT, or related field required.
1 year of experience in Managed Care or healthcare-related environment.
Basic understanding of healthcare or system workflows.
Strong communication and customer service skills.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to follow documented procedures and manage tasks in a fast-paced environment.

Nice To Haves

EZ-CAP knowledge preferred but not required.

Responsibilities

Manages, tracks, and prioritizes inbound EZ-CAP support and project emails according to established procedures.
Maintains staffing logs and workload reporting based on inbound email activity.
Creates, updates, disables, and resets EZ-CAP, EZ-NET, and EZ-CARE user accounts per approved requests.
Updates user access rights in accordance with security policies.
Configures provider and vendor profiles using documented procedures.
Updates member records in EZ-CAP per policy guidelines.
Creates health plan records and benefit options using approved templates.
Logs, tracks, and assigns all project and configuration requests.
Provides administrative and operational team support.
Gathers data and documentation for project and configuration work.
Supports meeting scheduling, minutes, and action-item tracking.
Maintains organized tracking and documentation records.
Escalates complex issues to senior staff.
Performs other duties as assigned.