Eyebobs Frame-ist - Minneapolis Area

Europa Eyewear•Minneapolis, MN

10d•Onsite

About The Position

Frame-ists are the stars of our business. Through building a loyal customer base and driving positive sales results, Frame-ists are eyebobs brand ambassadors with roll-up-your-sleeves mentalities and an excitement for our premium products and the impact they have on our customers’ lives. Our high-quality frames range from classic to funky with vibrant colors, unique shapes, and an ever-changing product assortment that is a whole lot of fun! We pride ourselves on bringing alive the essence of our brand by styling our customers with eyewear that fits their individual sense of style and personality. We might not take ourselves too seriously, but we do take customer service very seriously.

Requirements

High School diploma or equivalent
1-2 years of successful retail experience and/or customer service experience
Demonstrated experience processing sales transactions using POS systems
Proficiency using Windows operating system with basic knowledge of Word, Excel and G-suite
Interest and knowledge in fashion, styling, and accessories
Excellent selling skills
Excellent communication skills including strong relationship building skills
Kind, Compassionate, and a Customer-First Mentality
Great team player, and also able to take initiative with customers to drive sales
Attention to detail
Effective organizational skills
Excellent time management skills
Ability to receive feedback and take action when appropriate
Problem solving skills that can adapt in an ever-changing retail environment
Regular and predictable attendance
Adherence to eyebobs Retail dress code

Nice To Haves

Optical experience

Responsibilities

Deliver a positive, friendly, consultative customer experience that prioritizes customer relationships and exceptional service to set eyebobs apart.
Engage and educate customers with frame and lens selection using our FRAME sales process.
Drive personal daily and weekly sales results to meet monthly targets using our FRAME sales process and add-on selling to meet customer needs.
Complete customer call-backs with current and prospective customers.
Independently handle customer situations in compliance with policy and procedures; escalate issues as appropriate.
Offer suggestions to store leadership to improve daily sales trends and store operations.
Accurately process sales transactions using the POS system.
Create and maintain accurate customer profiles in CRM including contact and order information, prescriptions, purchase history and sales notes.
Dispense, adjust, and repair frames.
Participate in process, product, optical, and equipment training, including 2020Now virtual eye exam technology.
Administer virtual eye exams using 2020Now technology.
Ensure company standards of neat, clean, and organized sales floor and cash wrap are met.
Take part in visual merchandising initiatives to promote effective sales and store traffic.
Assist with in-store events and promotions to expand brand awareness and increase customer base.
Collaborate effectively with other store locations and with HQ partners.