Extra Miler Development Program Manager

Riverstone Logistics•Charlotte, NC

34d

About The Position

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry. RLX provides final mile deliveries through dedicated and network models for various clients in over 23 states across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries. Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States. Role Overview Mission: The Learning Program Manager is responsible for designing, implementing, and continuously improving learning and development programs that build Extra Miler capability and support Riverstones performance. This role ensures that learning initiatives are aligned with Riverstones business needs by assessing skill gaps, delivering effective training experiences, and evaluating program impact to drive ongoing development and results. Core objective: Drive growth and engagement in learning initiatives through extreme ownership from analysis to evaluation of learning programs to empower Riverstone to be the first fully integrated, coast-to-coast, big & bulky logistics company in North America. Who You Are (The Ideal Candidate) You are an experienced learning and development professional who thrives on building programs that strengthen employee capability and drive business results. You bring a strong mix of planning, problem solving, and execution, allowing you to manage multiple initiatives, navigate ambiguity, and translate organizational needs into effective learning solutions. You are action-oriented, highly organized, and skilled at influencing others across the organization to deliver measurable impact while upholding strong values and a customer-focused mindset. Key Characteristics We Are Looking For (Examples Below) Learning Architect: You have a proven ability to design and build structured learning programs that strengthen employee capability and support business goals. You know how to translate skill gaps and organizational needs into scalable learning experiences. Execution-Focused Operator: You are highly organized and action-oriented, capable of managing multiple learning initiatives simultaneously while ensuring programs launch on time and deliver measurable results. Problem-Solving Strategist: You approach challenges analytically, using data, feedback, and assessments to refine learning programs and continuously improve effectiveness. Organizational Navigator: You understand how workflows across departments and can align learning initiatives with operational priorities, ensuring programs support real business outcomes. Influencer & Communicator: You communicate clearly and confidently, partnering with leaders, instructors, and stakeholders to gain buy-in and ensure learning programs are adopted and impactful. Process-Driven Improver: You excel at creating structure, managing workflows, and measuring success, ensuring learning programs are consistent, scalable, and continuously improving.

Requirements

Excellent verbal and written communication skills.
Strong presentation skills.
Adept with a variety of multimedia learning platforms and methods.
Ability to evaluate and research learning options and alternatives.
Ability to design and implement effective learning and development.
Extremely proficient with Microsoft Office Suite and related program software.
High school diploma required.
At least two years of training experience is required.
Demonstrated experience with needs assessment, content creation, workshop facilitation, and e-learning authoring tools

Nice To Haves

Bachelors degree preferred.

Responsibilities

May select and assign instructors to conduct specific learning and development
May provide performance evaluations for learning instructors
Assesses learning and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills learning for employees and customers.
Develops unique learning programs to fulfill workers specific needs to maintain or improve job skills.
Presents learning and development programs using various forms and formats including group discussion, lecture, simulations, and videos.
Analyzes results of tests and assessments and evaluates the need for retraining or edits to existing requirements.
Evaluates program effectiveness through assessments, surveys, and feedback.
Maintains knowledge of the latest trends in learning and development.
Performs other related duties as required.