External Manager in Training

Circle K • Orland Park, IL

3d • $21 - $21 • Onsite

About The Position

This role is for an External Manager in Training, a full-time position with flexible availability. The primary focus is on leading and managing store operations to ensure excellent customer service, maintain site standards, and achieve financial objectives. The position involves recruiting, hiring, training, and supervising employees, as well as managing site relationships, communication, organization, planning, and financial analysis.

Requirements

• High School diploma or GED preferred.
• Experience in retail sales preferred.
• Experience to perform the essential duties, responsibilities and working in the conditions described below.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
• Ability to supervise and manage the functions listed in the CSR and ASM job description.
• Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
• A valid driver’s license and adequate transportation to/from bank and corporate management meetings.
• Ability to communicate (orally and in writing) in English.
• Perform other duties as assigned or delegated by his/her supervisor.

Responsibilities

• Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
• Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organized and well kept based on Company standards.
• Maintain a professional and supportive image among subordinates and supervisor.
• Schedule employees within Company guidelines to maximize customer service and maintain site image.
• Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.
• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely, professional manner.
• Promote and ensure a safe, positive public image within the neighboring community.
• Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
• Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
• Train all employees on safety procedures and promote safety awareness.
• Develop ways and means to ensure that all employees receive proper communication in a timely manner.
• Establish periodic on-going communication meetings with all site employees and the Market Manager.
• Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
• Organize and maintain all site files and manuals.
• Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
• Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
• Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, as well as understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.

Benefits

• Circle K is an Equal Opportunity Employer.
• The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
• Click below to review information about our company's use of the federal E-Verify program to check work eligibility: In English, In Spanish

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED