External Fraud Investigations Team Lead

U.S. Bank • Columbus, OH

1d • $111,605 - $131,300 • Hybrid

About The Position

The External Fraud Investigations Team Lead oversees a team of fraud investigators in a high-volume environment, ensuring investigations are completed accurately, timely, and in compliance with regulatory and internal requirements. This role drives team performance, develops investigator capability, manages operational risk, and serves as a subject matter expert on external fraud typologies and investigative practices.

Requirements

• Bachelor's degree, or equivalent work experience
• Typically more than eight years of applicable experience
• Proficient computer skills, especially Microsoft Office applications

Nice To Haves

• Experience leading investigative, fraud, financial crimes, compliance, or risk management teams.
• Strong knowledge of fraud investigations, regulatory requirements, and risk management practices.
• Proven ability to analyze complex issues, make sound decisions, and manage competing priorities.
• Excellent communication, coaching, and stakeholder management skills.
• Experience with case management, fraud detection, reporting, and analytics tools.
• Strong leadership and management skills of processes, projects and people
• Effective written and verbal communication skills
• Strong analytical, problem-solving and negotiation skills
• Applicable professional certifications

Responsibilities

• Lead and develop a team of 8-14 fraud investigators through coaching, performance management, training, and employee development.
• Monitor productivity, quality, aging, and service-level metrics to ensure operational goals are met.
• Assign workloads and resources to balance capacity and meet deadlines.
• Review and provide guidance on complex investigations, case decisions, and escalation matters.
• Foster a collaborative, accountable, and high-performing team culture.
• Ensure investigations and Suspicious Activity Report (SAR) recommendations are accurate, timely, and compliant with regulatory and internal requirements.
• Provide expertise on investigative standards, escalation protocols, and Bank Secrecy Act (BSA) requirements.
• Support audits, regulatory exams, quality reviews, and remediation efforts.
• Escalate significant risks, trends, and control concerns to leadership.
• Identify emerging fraud trends, control gaps, and operational risks through investigative findings.
• Partner with Compliance, Legal, Risk, Technology, and business stakeholders to address complex fraud issues.
• Recommend and implement process improvements that enhance efficiency, quality, and consistency.
• Communicate performance, trends, risks, and resource needs through effective reporting.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior