External Communications Lead, Service

Hitachi • Raleigh, NC

6d • Remote

About The Position

The External Communications Lead for the newly established Service Business Unit will drive high-impact communication initiatives that support transformation and positioning. The role shapes the external narrative through thought leadership and strategic projects in a fast-paced, evolving international setting. Working closely with the Head of Communications for Business Unit Service and the Global External Communications team, the lead will elevate Service Business Unit leaders as industry experts and deliver global external communications that support business objectives, strengthen brand reputation, and engage stakeholders across key markets. The role translates complex technical and strategic topics—including the energy transition, grid modernization, digitalization, sustainability, and service lifecycle offerings—into clear narratives for media, customers, industry stakeholders, and wider external audiences. It also builds partnerships with business leaders and communications colleagues to develop aligned materials and pursues speaking, media, and industry engagement opportunities that increase the organization's visibility in the energy sector.

Requirements

• Bachelor's degree in Communications, Public Relations, Journalism, Marketing, or a related discipline.
• Significant experience in external communications, corporate communications, public relations, and media relations.
• Strong understanding of the energy landscape, including industry trends, grid modernization, and the energy transition agenda.
• Experience managing communications within a complex, global matrix organization and partnering effectively with senior leaders and cross-functional stakeholders.
• Demonstrated success delivering high-profile communications campaigns in fast-paced, dynamic environments.
• Exceptional written, verbal, and stakeholder engagement skills, with the ability to influence and build credibility at all levels.
• Strong strategic planning and communications consultancy skills, with the ability to align communications programs to business priorities and reputation objectives.
• Experience developing and executing thought leadership, executive positioning, media relations, and reputation-building strategies at regional or global level.

Nice To Haves

• Experience in the energy, utilities, infrastructure, engineering, or industrial sectors.

Responsibilities

• Elevate Service Business Unit leaders as recognized industry experts through strategic external communications, thought leadership, media engagement content, and press activities.
• Lead and deliver global external communications initiatives that support business objectives, strengthen brand reputation, and enhance stakeholder engagement across key markets.
• Translate complex technical and strategic topics into clear, engaging narratives for media, customers, industry stakeholders, and wider external audiences.
• Partner with Business Unit leaders, Global Product Group teams, and regional communications colleagues to create press releases, media materials, executive profiles, feature stories, and thought leadership content, ensuring strategic alignment and message consistency across global markets.
• Proactively identify and secure external speaking opportunities, media coverage, and industry engagement initiatives that enhance organizational visibility and positioning in the energy sector.

Benefits

• Competitive salaries
• Flexible working hours
• Professional development opportunities
• Supportive work environment that encourages growth and innovation through career development programs and Employee Resource Groups (ERGs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior