External Affairs Mgr

PEPCO • Washington, DC

16h • Onsite

About The Position

Exelon is leading the energy transformation and is seeking problem solvers, innovators, community builders and change makers to deliver solutions that make diverse cities and communities stronger, healthier and more resilient. Exelon is a Fortune 200 company with 20,000 colleagues across six energy companies, serving over 10.7 million customers. They are committed to creating an environment where every person can thrive, focusing on purposeful careers, growth opportunities, community impact, and support to thrive. Exelon values diverse voices, fresh perspectives, and bold thinking, and offers competitive compensation, incentives, excellent benefits, and the opportunity to build a rewarding career.

Requirements

• Bachelor's Degree in Engineering, Business, Economics, Public/Governmental relations
• 7 - 10 years relevant experience, with at least 5 years' experience in customer service-related areas
• Well-developed interpersonal skills, including negotiation and facilitative skills
• Demonstrated effective written and verbal communication skills.
• Knowledge of relevant computer systems and ability to display applicable level of computer literacy
• Self-motivated with ability to demonstrate independent decision-making
• In lieu of degree, 9-12 years of relevant experience

Nice To Haves

• Detailed knowledge of corporate policies, laws/legislation, government policies and political climates that can affect business strategy.
• High degree of confidentiality.

Responsibilities

• Develop and enhance relationships with governmental officials to resolve emergent issues in an effective and timely manner to result in a positive impact to customer satisfaction.
• Function as primary contact for elected officials, local media, civic and business organizations and community leaders to resolve operational issues and optimize the corporate image and communicate corporate messages.
• Serve as an early warning system to identify and facilitate the resolution of customer issues with the leadership of internal departments.
• Establish and maintain effective working relationships with municipal, county and state elected officials and government department heads, local media, councils of government, economic development organizations, civic and business leaders and organizations relative to day-today and emergency response situations.
• Represent the Company at municipal council meetings and other after hours official forums.
• Provide input to corporate leadership team and other business units to shape the Company's strategic direction.
• Develop and execute community outreach and communications plans pertaining to high-impact projects, including, but not limited to, reliability and infrastructure projects.
• Support project completion by actively engaging in outreach and garnering support from external stakeholders and decision makers.
• Negotiate resolution to conflicts.
• Develop and maintain a network of support resources with all internal business units to resolve elected officials' needs in an effective and timely manner.
• Identify, manage, facilitate resolution of issues, and improve workflow processes affecting customer satisfaction and Company financials.
• Actively participate in economic development, business and community organizations to demonstrate the Company's commitment to the Community and gain increased awareness of constituent concerns, attitudes and needs as they relate to the Company.
• Interface with the Large Customer Services account managers to achieve quality service, billing and collections and revenue requirements related to municipal and county government accounts.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $118,400.00/Yr. – $162,800.00/Yr.
• Annual Bonus for eligible positions: 20%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees