Extended Stay Hotel Manager

CASA•Raleigh, NC

33d•Onsite

About The Position

The Extended Stay Hotel Manager is responsible for the overall daily operations, financial performance, and guest experience at Studios at 2800 Brentwood Rd. This position oversees front desk operations, housekeeping, maintenance coordination, revenue management, and regulatory compliance for an extended stay property serving a diverse guest population. The ideal candidate combines hospitality management expertise with a strong understanding of North Carolina, hotels and landlord lodging and compliance, guest check in, and community-centered service delivery.

Requirements

Minimum of 3–5 years of hotel, hospitality, or property management experience, with at least 2 years in a supervisory or management role
Demonstrated experience managing extended stay, multifamily, or similar residential hospitality operations
Strong financial acumen with experience in budgeting, revenue management, and P&L oversight
Proficiency with hotel management software, Microsoft Office Suite, and basic accounting tools
Excellent communication, leadership, and conflict resolution skills
High school diploma or equivalent required
Valid driver’s license and reliable transportation required

Nice To Haves

Associate’s or Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred
Certified Hotel Administrator (CHA), Certified Hospitality Supervisor (CHS), or comparable industry credential
Experience with Gearco or similar hotel management platforms
Bilingual skills (English/Spanish) a plus

Responsibilities

Oversee day-to-day hotel operations including front desk, housekeeping, maintenance, and guest services to ensure seamless property performance
Manage guest check-in/check-out processes, room assignments, and extended stay agreements in compliance with North Carolina, hotel and landlord lodging regulations
Develop, implement, and enforce standard operating procedures (SOPs) for all departments
Ensure the property meets or exceeds all health, safety, fire, and building code requirements
Coordinate with vendors and contractors for property upkeep, repairs, and capital improvement projects
Maintain accurate records using hotel management software (e.g., Gearco or comparable platform)
Prepare and manage the annual operating budget, monitoring revenue, expenses, and net operating income targets
Implement revenue management strategies including rate optimization, occupancy forecasting, and length-of-stay pricing
Oversee rent collection, accounts receivable, delinquency management, and guest ledger reconciliation
Prepare monthly financial reports and variance analyses for ownership and stakeholders
Manage procurement processes to control costs while maintaining quality standards
Manage daily revenue accounting and deposits
Cultivate a welcoming, professional, and community-oriented environment for all guests and extended stay residents
Respond promptly and professionally to guest complaints, service requests, and emergencies
Conduct regular property inspections and guest satisfaction surveys to identify areas for improvement
Ensure all guest interactions meet the highest standards of hospitality and customer service
Establish ongoing staff training, and supervise all on-site staff including front desk associates, housekeeping, and maintenance personnel
Establish performance expectations, conduct regular staff meetings
Create and manage staff scheduling to ensure adequate coverage across all shifts
Foster a positive workplace culture that prioritizes accountability, professionalism, and team development
Ensure compliance with all federal, state, and local regulations applicable to extended stay and hospitality operations, including fair housing laws
Maintain familiarity with NC tenant and landlord laws along with NC hotel and lodging regulations
Prepare and submit required reports to regulatory agencies, funding partners, and ownership in a timely manner
Maintain all property licenses, permits, and certifications in good standing
Develop and execute marketing strategies to maximize occupancy and revenue, including digital marketing, community outreach, and corporate partnerships
Build and maintain relationships with local businesses, relocation services, corporate housing programs, and referral networks
Monitor competitive market conditions and adjust pricing and positioning strategies accordingly