MANAGER-HOTEL

Century Casinos Inc•Caruthersville, MO

23h

About The Position

The employee in this position is responsible for providing superior service to both internal and external guests. All employees are required to practice customer courtesy skills to ensure our guests are afforded a remarkable experience. Hotel Manager provide work direction to all hotel staff. All hotel employees are responsible for providing a safe and secure environment to all guests and employees working for Century, as well as safeguarding company assets. This position will also oversee all hourly hotel positions.

Responsibilities

Responsible for setting up reviewing and verifying booking websites.
Responsible for monthly P&L.
Set and maintain PAR levels for all inventory including Sundry, Linens, Terry, Disposable Amenities, ETC.
Responsible for keeping the property in compliance with both local and state health agencies.
Responsible for the supervision and performance of all hotel employees.
Responsible for applying for any state or local license in a timely manner to assure that we stay in compliance.
Assists other departments and Company personnel, as necessary, to assure the successful performance of front office and the Company overall.
Respond to guest complaints by taking corrective action within authorized limits.
Recognize and address service needs, maintenance, etc.
Schedules and ensures proper pest control measures are in place.
Maintains employee schedules, reviews, corrects and approves employee timecards.
Interviews potential employees, coaches, prepares and disciplines employees as required.
Assist in the training of new employees, handles employee complaints and problems.
Instruct assigned personnel on safety policies and procedures: reports all safety hazards to the appropriate department and follows up to ensure hazards are eliminated.
Delegate duties and assign responsibilities
Responsible for completing assigned duties, paperwork, and reports in a timely manner.
Greets, registers, and assigns rooms to guests of the hotel.
Keeps records of room availability and guests' accounts using hotel computer systems.
Computes bills and collects payments.
Reviews accounts and charges with guests during the checkout process.
Posts charges, such as those for rooms, food, by using hotel computer systems.
Transmits and receives messages, using telephones.
Contacts Housekeeping or Maintenance staff when guests report problems.
Reviews information/passes on log from previous shift, checks room rates, and discusses sell strategy with Supervisor.
Reviews and becomes familiar with VIP’s and group folders, verifying proper blocking arrangements.
Follows and completes items on Guest Services AM/PM checklist.
Greets and assists guests entering or leaving the hotel.
Ensures timely and efficient delivery of guest messages, mail, and faxes.
Responds to guest inquiries and directs guests around the hotel/casino.
Explains proper use of keys system and ensures the guests' satisfaction with their room.
Accurately gives directions, information, and recommendations.
Audits current registration cards to computerized information.
Corrects errors and discrepancies on guest accounts and resolves guest complaints.
Ensures organization and cleanliness of all work areas.
Complies with all reasonable requests made by management.
Adheres to all gaming laws and regulations.
Other duties as assigned.