Hotel Manager

Ensemble • Santa Cruz, CA

4d

About The Position

ABOUT US: Nestled along the Pacific Coast, La Bahia Hotel & Spa celebrates its dramatic setting where the tip of Monterey Bay touches Sana Cruz's coveted Main Beach. Steeped in the romantic beauty of Spanish-Mediterranean architecture, locals and travelers alike will savor globally influenced cuisine, cocktails and wellness rituals infused with the region's agricultural bounty and coast-cultured Spirit. SUMMARY: The Hotel Manager is an integral member of the Executive Leadership Team and reports directly to the General Manager. This role is responsible for overseeing all operational departments, including Food & Beverage, Rooms, and Engineering, ensuring seamless execution of luxury service standards and exceptional guest experiences. The ideal candidate is an inspirational leader with a passion for hospitality, strong operational expertise, and a proven ability to develop high-performing teams. This individual will drive performance across all departments through strategic planning, financial oversight, and a commitment to excellence aligned with Forbes-level service standards.

Requirements

• Minimum 10 years of management experience in a luxury hotel or resort environment
• At least 5 years in an executive-level leadership role
• Proven track record of improving revenue, profitability, and operational efficiency
• Strong leadership presence with the ability to inspire and develop teams
• Excellent communication skills (verbal, written, and presentation)
• Strong analytical, problem-solving, and decision-making abilities
• Effective conflict resolution and interpersonal skills
• Highly organized with the ability to manage multiple priorities
• Strong working knowledge of OPERA Cloud (required)
• Experience with hospitality platforms such as: ALICE
• Resort Pass
• MICROS
• Key Watcher
• Strong technical aptitude and ability to adapt to new systems

Nice To Haves

• Luxury resort and/or hotel opening experience strongly preferred

Responsibilities

• Oversee daily operations across Rooms, Food & Beverage, and Engineering, ensuring alignment with brand standards and guest expectations
• Recruit, train, and develop department leaders and team members; provide ongoing coaching and performance management
• Ensure compliance with all federal, state, and local employment laws and company policies
• Maintain a strong presence with guests; proactively resolve concerns and enhance overall guest satisfaction
• Monitor service standards across all departments; identify and correct deficiencies in a timely manner
• Conduct regular inspections to ensure cleanliness, maintenance, and operational excellence throughout the property
• Drive financial performance by managing budgets, controlling labor and operational costs, and optimizing revenue opportunities
• Develop and implement revenue-generating initiatives to increase ancillary spend and overall profitability
• Lead daily stand-up/“Huddle” meetings to ensure alignment across departments
• Support the Executive Committee with strategic initiatives and operational leadership
• Establish and implement operational procedures, training programs, and service standards
• Perform additional duties as assigned within the scope of executive leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed