Extended Coverage Representative

Covenant Logistics•Chattanooga, TN

15h•Onsite

About The Position

The Extended Coverage Representative supports customers by ensuring the efficient movement of inventory through proactive after-hours logistics support. This role is responsible for managing existing customer accounts, negotiating rates based on market conditions, identifying and resolving shipment issues, and maintaining strong service execution during non-standard business hours.

Requirements

Ability to perform effectively in a fast-paced, high-pressure environment.
Strong multitasking and prioritization skills.
Ability to follow verbal and written instructions with accuracy.
Ability to work independently and collaboratively.
Demonstrated negotiation skills.
Efficient understanding of Microsoft Office (Outlook, Word and Excel).
Have a good understanding of geography and interstate system in the United States.
Be able to calculate transit and understand time zones.
Ability to balance competing priorities across multiple systems.
Bachelor’s degree in supply chain management, business or similar field required.
1 year of relevant work experience may be substituted for each year of education required.

Nice To Haves

Prior customer service or logistics experience highly desired.

Responsibilities

Proactive and diligent execution of on-time tracking and tracing for all shipments in transit.
Disseminate relevant and accurate tracking updates to internal team members.
Maintain internal and external systems with current shipment details.
Communicate load requirements to drivers and carriers to ensure successful execution.
Provide proactive communication when delays or service risks arise.
Respond to customer and carrier inquiries regarding shipment status.
Conduct driver check calls throughout the shipment lifecycle.
Ensure all load-related data is accurately captured and stored.
Track location, dwell time, and utilization for trailer pool customers.
Assist Afterhours Capacity Management with carrier compliance onboarding.
Provide support in securing replacement carrier capacity in the event of a carrier fall-off.
Collaborate with the Extended Coverage Manager and On-Call Broker Support to support high-volume carrier capacity securement efforts.
Communicate customer-approved rates when soliciting additional freight opportunities.
Demonstrate working knowledge of rating and pricing tools to support accurate rate communication.
Cross train within the Extended Coverage team.