Express Service Technician

Wilmington Auto Group•Wilmington, NC

6d•Onsite

About The Position

Express Service Technicians perform light maintenance and repairs, including lube, oil, and filter changes, tire balancing and rotation, and cooling system flushes. This is an entry-level position where technicians also receive training to complete light recalls and other main shop tasks as assigned.

Requirements

Some prior experience or training required.
Less than high school education; or up to one month related experience or training; or equivalent combination of education and experience.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Performs work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.
Sells lubrication, safety inspection and other related services.
Maintains related records on regular customers, following up periodically with telephone, mail or personal reminders.
Inspects vehicle fluid levels, replenishes as necessary.
Checks tire pressure and adds air if needed.
Communicates with parts department to obtain needed parts.
Saves and tags parts of the job if under warranty or if requested by the customer.
Examines assigned vehicle to determine if further safety or service work is required or recommended.
Communicates with service advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time.
Documents all work performed and recommended on the repair order.
Road tests vehicles.
Participates in manufacturer-sponsored training programs, schools, and events.
Keeps abreast of manufacturer technical bulletins.
Reports machinery defects or malfunctions to supervisor.
Ensures that customers' cars are kept clean.
Notifies service advisor immediately of anything that has happened to change the appearance or condition of the vehicle.
Keeps shop area neat and clean.
Maintains and is accountable for all dealership-owned tools and manuals. Returns them to the proper place and in the same condition as when they were received.
Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
Operates all tools and equipment in a safe manner.
Reports any safety issues immediately to management.
Other tasks as assigned.