Express Service Technician
Woody Anderson Ford•Huntsville, AL
•Onsite
About The Position
The Express Service Technician plays a key role in our dealership’s Ford Pro Service department by performing routine maintenance services efficiently while supporting a transparent, customer-first service experience. This position is responsible for completing a factory-recommended multi-point inspection (MPI) on every vehicle, including recording a professional inspection video that is shared directly with customers to clearly explain vehicle condition and recommended services.
Requirements
- High school diploma or equivalent
- Valid driver’s license with a acceptable driving record
- Automotive repair and maintenance experience in a professional setting
- Ability and willingness to appear on video and communicate clearly with customers
- Comfortable using tablets, mobile devices, and dealership software systems
- Willingness to complete online and in-person training to obtain Ford Certifications
- Strong attention to detail and quality control
- Ability to work efficiently in a fast-paced dealership environment
- Professional, customer-focused mindset
- Strong communication skills, including on-camera explanations
Responsibilities
- Perform express maintenance services such as oil and filter changes, tire rotations, battery replacements, fluid services, and basic inspections
- Follow manufacturer guidelines and dealership repair procedures at all times
- Accurately document all services and inspection results in the dealership management system (DMS)
- Complete a manufacturer-approved multi-point inspection on every vehicle serviced
- Record a clear, professional video inspection highlighting vehicle condition, safety concerns, and maintenance recommendations
- Communicate findings in a customer-friendly manner that builds trust and confidence in the dealership
- Ensure inspection results and videos are submitted promptly to service advisors for customer review
- Work closely with service advisors to ensure accurate recommendations and efficient service flow
- Maintain a professional appearance and communication style consistent with dealership brand standards
- Contribute to high CSI (Customer Satisfaction Index) scores through quality work and transparent communication
- Maintain a clean, organized, and safe work environment
- Properly use dealership tools, equipment, and inspection technology
- Adhere to all dealership, OEM, safety, and environmental policies
Benefits
- Health Insurance with optional Vision and Dental Insurance
- Employer Provided Life Insurance
- 401(k) Savings Plan with Employer Match
- Closed on Sundays and Paid Company Holidays
- Paid Vacation and Paid Sick Leave
- Paid Training and Ongoing Professional Development
- Employee Discounts
- Work-Life Balance and Family-Friendly, Inclusive Team Culture
- Career Growth and Internal Promotions
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
