Express Service Technician

THOMAS CHEVROLET INC•Bedford, PA

17h•Onsite

About The Position

The full time Express Service Technician is responsible for the successful tire, battery, and oil services to customer vehicles following all accepted automotive standards, processes and procedures. This position interacts daily with customers, technicians, Service Advisor, and Service Manager. Areas of Emphasis: Exemplify the Thomas Automotive Core Values: Positive, Trustworthy, Motivation, Compassion, and Dedication. Understand the Thomas Core Focus of “Bringing Integrity to the Automotive Industry” and “Building Trust and Confidence through Exceptional Service”. Learn, Understand, and incorporate the Thomas philosophy of doing business into all daily activities related to customer and coworker relationship management. Be a great team member. Successfully Maintain the following accountabilities: Greet all customers in drive, Offer relevant services, Close all open Ros daily, Communicate ASRs/information promptly, Manage service sales process, Keep OEM training current.

Requirements

High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
General mechanical skills.
Valid driver's license and a good driving record.
Good judgment.
Commitment to safety: Use of appropriate personal protective equipment, back belt, safety glasses and safety shoes at all times.
Maintenance of individual productivity as defined by the business sales per hour standard.
Ability to stand and walk for prolonged periods of time and lift up to 50 pounds.
Extended workdays of up to 10 hours, weekends and nights as necessary.
Ability to handle stressful situations and work in a fast-paced environment.
Ability to read and utilize reports

Nice To Haves

Prior quick lube experience helpful.
Speed and expertise when installing tires and batteries
Commitment to teamwork and mentoring others
ASE certification preferred.
Road-testing of vehicles may be required.

Responsibilities

Greet every customer, every day
Maintain high ethical standards when dealing with customers, coworkers, vendors.
Put safety first. Must adhere to all safety policies, procedures, and personal protective equipment requirements and standards
Demonstrate a superior understanding of brand vehicles, pre-owned vehicles and related financial products in order to provide an excellent retail and service experience to Thomas customers
Establish and meet individual service goals
Perform tire, battery, and oil services to customer vehicles following all accepted automotive standards, processes, and procedures
Participates actively with team servicing of every customer vehicle to ensure fast, expert service
Performs Multi Point Inspection (MPI) visual inspections and communicate with Service Manager and/or customer service adviser within 10 minutes
Recommends services based on findings from thorough inspection
Perform oil changes in a fast-paced environment.
Inspects fluid levels
Executes fluid flushes
Checks tires and tire air pressure; replaces tires as needed
Performs wheel alignment
Completes pre-delivery inspection on new cars
Replaces oil and air filters
Sells lubrication, safety inspection, and other related services
Checks tire pressure and adds air if needed. Lubricates moving parts with specified lubricants
Communicates with parts department to obtain needed parts
Reports machinery defects or malfunctions to supervisor
Documents all work performed on the repair order. Reports any safety issues immediately to management
Provides excellent customer service
Promotes teamwork to deliver times and accurate customer care during all operating hours
Demonstrates a sense of responsive urgency to every customer no matter what service is required
Uses the Quality Service Evaluation (QSE) form to understand customer service adviser's and customer service manager's instructions
Fulfills the customer's needs the first time, every time
Communicates with Service Manager, Service Adviser, and other Technicians to meet Thomas Automotive time standards and to exceed customer requirements.
Adheres to Thomas Automotive Family Dress Code standards
Protects customer's vehicle from debris with floor mats, seat/steering wheel covers and, if necessary, fender covers
Maintains back shop cleanliness and equipment calibration to Thomas Automotive Family standards
Performs miscellaneous duties as assigned
Maintain a safe and clean workspace, as well as ensuring the entire facility is orderly, clean and free of hazards