Express Service Advisor

Carter Motors•Seattle, WA

19d•$56,000 - $76,000

About The Position

At Carter Motors, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Carter Motors is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Express Service Advisors at Carter Subaru in Ballard manage approximately 20-25 repair orders per day, all express service, menu maintenance and light repair. This position includes greeting the customer, writing repair orders, managing additional work needed, advising maintenance needs, proving clear explanations to customers and invoicing/cashiering. Also includes answering phones and scheduling. Shifts are rotating 4/10's. Pay is $23.00 per hour, plus commission based on customer satisfaction and ranges from $56K-76K/year. This position is an excellent place to learn the skills needed to become a service advisor. We are hiring 2 Advisors for 2 different schedules (see below) ADVISOR 1 Schedule - Two-week rotating schedule (4-10's) Week 1: On: Monday, Thursday, Friday, Saturday Week 2: On: Tuesday, Wednesday, Thursday, Friday ADVISOR 2 Schedule - Monday, Wednesday, Friday, Saturday (4-10's Will have to work every Saturday)

Requirements

Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Excellent customer service skills
Professional, well-groomed personal appearance.
WA state driver's license is required
Clean & Clear WA state driving record is required
Pre-employment background check, reference check & drug screen is required

Nice To Haves

Previous car dealership experience preferred but not required

Responsibilities

Oversee flow of Express Service.
Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensures that the daily inventory of technicians' time is consistently sold to service customers.
Manage repair orders and cars as the work through the shop for maintenance.