Express Service Advisor

Swickard SMS LLC • Santa Monica, CA

7d • Onsite

About The Position

The Express Service Advisor is the face of the express service experience at Subaru of Santa Monica. This role is responsible for managing guest service visits from write-up through vehicle return, ensuring efficiency and clear communication. The ideal candidate will have guest-facing experience in automotive service, hospitality, retail, or a comparable fast-paced customer service environment. This position offers a stable hourly role at a well-established Subaru dealership with opportunities for growth within the Swickard Auto Group.

Requirements

• Guest-facing experience in automotive service, hospitality, retail, or a comparable fast-paced customer service environment - required.
• Clear, efficient communicator -- guests in the express lane are often time-constrained and expect a fast, professional interaction from start to finish.
• Organized and accurate under pace -- express service moves quickly and repair order documentation needs to be right every time.
• Comfortable with DMS platforms or quick to learn them.
• Valid driver's license with a clean driving record.

Nice To Haves

• Automotive service advisor or express lane experience a strong plus.
• Prior experience with Reynolds & Reynolds or CDK a plus.

Responsibilities

• Greet guests in the express lane and manage their service visit from write-up through vehicle return, keeping the process moving efficiently and communication clear throughout.
• Accurately document guest concerns, vehicle information, and requested services on repair orders.
• Communicate multi-point inspection findings to guests, presenting maintenance recommendations clearly and honestly without pressure.
• Coordinate with express technicians to monitor repair progress, manage queue flow, and ensure timely vehicle completion.
• Set and meet realistic time expectations with guests and proactively communicate any delays before they become surprises.
• Process payments accurately and ensure guests leave with a clear understanding of the work performed.
• Maintain accurate records in the DMS and uphold documentation standards for all express repair orders.

Benefits

• $22/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• A clear path forward -- strong express advisors at Swickard grow into full service advisor and service management roles
• Employee vehicle purchase and service discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed