Express Service Advisor - Leith Volkswagen of Raleigh

Holman•Raleigh, NC

2d•Onsite

About The Position

Holman is seeking an Express Service Advisor for Leith Volkswagen of Raleigh to join their team and the Holman Family. This role involves preparing service estimates, selling routine maintenance and repair services, and following up with customers. The advisor will also perform opening and closing duties, schedule appointments, answer phones, and collect payments. A key part of the role is communicating with customers about repair progress, coordinating transportation, and identifying customer needs for maintenance and parts. The position requires conducting vehicle walk-arounds, presenting inspection results, recommending services, and performing active vehicle deliveries. Additionally, the advisor will make prospecting and follow-up contacts, provide excellent customer service, write accurate repair orders, and provide cost analysis for repairs and maintenance, including information on OEM parts. All other assigned duties and special projects are also part of the role.

Requirements

High school diploma or general education degree (GED)
Intermediate skills in CDK or Reynolds and Reynolds software
1 year experience working in a service advisor or express service advisor capacity

Responsibilities

Prepares service estimates, sells routine maintenance/repair services and conducts follow-ups regarding unsold services and customer inquires
Performs opening and closing responsibilities
Schedules appointments, answers phones and collects funds for services performed
Predicts the time needed for completion and stays in constant communication with the customer during the repair process
Assists with the coordination of alternate transportation, rental car reservations, shuttle etc.
Sell needed maintenance services and related parts to customers
Identify customer requests
Conduct a complete vehicle walk around
Present multi-point inspection results to customers
Recommend needed maintenance services and related parts
Conduct a detailed active delivery of each vehicle
Make appropriate prospecting and follow-up contacts with owners
Provide outstanding customer service in accordance with dealership policies
Write complete, accurate repair orders in accordance with dealership and manufacturer policies
Provides estimated cost analysis of automotive repairs and routine maintenance.
Provide in-depth information on original equipment manufacturer (OEM) part options
Perform all other duties and special projects as assigned.