Lia Nissan Glens Falls - Automotive Express Service Advisor
The Lia Group•Queensbury, NY
•Onsite
About The Position
Lia Nissan Glens Falls is seeking an Service Advisor(s) to join our team. We are looking for individuals with excellent customer service skills, a positive and friendly attitude, and the ability to work in a fast-paced environment. The ideal candidate will have basic computer skills and excellent communication abilities. This role involves overseeing the flow of the service drive, ensuring customers receive prompt and effective service, and acting as a liaison between technicians and customers.
Requirements
- Must hold a high school diploma or equivalent
- Excellent customer service skills
- Basic Computer skills
- Positive, friendly attitude, along with a customer service mentality
- Enjoy working in a fast-paced environment
- Excellent oral and written communication skills
- Must have a clean and valid driver's license
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by communicating all repair information and recommendations from the technician to the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure a positive customer experience.
- Ensures that the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
Benefits
- Medical, Dental and Vision
- 401K Plan with Employer Match
- Continued education, manufacturer hands-on and web-based training
- Paid Time Off
- Paid Weekly
- An employer funded Life Insurance Plan
- Discounts on services and parts
- Employee vehicle purchase plans
- Company provided uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
