Express Service Advisor

Budd Baer Automotive•Washington, PA

17d

About The Position

As an Express Service Advisor at Budd Baer Automotive , you will be the first point of contact for our customers, playing a crucial role in ensuring an outstanding customer experience in the service lane. From greeting customers to explaining the repair process and managing technician schedules, you’ll help guide our customers through every step of their vehicle’s service needs. This is an excellent opportunity for individuals from customer service, retail, hospitality, or other service-oriented backgrounds looking to enter the automotive industry. We are a fast-growing, family-owned dealership, and we are looking for qualified individuals to join our sales and service teams to help handle the increasing volume of work. At Budd Baer Automotive , we value our employees as our greatest asset, and we believe in treating them with respect and appreciation.

Requirements

Customer-Focused: Strong organizational and interpersonal skills with a friendly, approachable personality.
Leadership Skills: Demonstrated ability to manage or collaborate with a team effectively.
Time Management: Ability to manage multiple tasks simultaneously and prioritize customer needs.
Communication Skills: Excellent verbal communication skills with customers and team members.
Professional Appearance: Maintain a clean, professional, and well-groomed personal appearance.
Driving Record: Clean driving record is required.
Pre-Employment Requirements: Willing to submit to a background check and drug screen.

Responsibilities

Customer Interaction: Oversee the flow of the Drive Lane to ensure customers receive prompt, courteous, and effective service.
Concierge Support: Take ownership of the customer experience by addressing all inquiries, both in-person and over the phone, ensuring that customers are never mishandled.
Workload Distribution: Manage the daily schedule and ensure technicians’ time is fully utilized by efficiently distributing work and prioritizing tasks.
Communication: Maintain clear communication with customers regarding their vehicle’s needs and the repair process, providing updates as necessary.
Efficiency and Quality: Help improve the customer’s experience by executing additional tasks that leave a positive impression and contribute to the dealership’s success.
Team Collaboration: Work closely with technicians and other team members to ensure timely and quality service delivery.
Attendance is a Priority: Consistent and reliable attendance is essential to the smooth operation of the service department. As a key member of the team, your presence and punctuality directly impact the experience of our customers and the efficiency of our service operations.