Express Service Advisor

All Roads • Ellicott City, MD

24d • $30,000

About The Position

Acura of Ellicott City is hiring an Express Service Advisor to join our growing team! This role is ideal for an experienced Service Advisor who is customer-focused, energetic, and knowledgeable in automotive services. As the key liaison between customers and technicians, you’ll manage the repair process, set clear expectations, and ensure every customer receives a first-class service experience.

Requirements

• High School Diploma or GED required
• Valid driver’s license required; must be insurable under company policy
• At least 21 years of age
• Strong customer service and communication skills
• Ability to multi-task, prioritize, and work efficiently

Responsibilities

• Deliver excellent customer service as directed by the Service Manager
• Schedule service appointments and generate repair estimates
• Advise customers on appropriate maintenance per manufacturer’s specifications
• Document repair and service orders accurately and efficiently
• Stay up to date with industry trends and apply knowledge in daily activities
• Build and maintain positive customer relationships to encourage retention and referrals
• Provide timely progress updates to customers regarding repair status or changes
• Perform additional duties as assigned

Benefits

• Paid training
• Medical, dental, vision, disability, and life insurance (eligible after 30 days)
• 401(k) with company contribution
• Paid vacation and sick time
• Company-paid holidays
• Tuition reimbursement program
• Employee referral bonus program
• Career growth opportunities within the All Roads network

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED