Express Service Advisor
About The Position
Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time. At Swickard Toyota of Edmonds, we serve a community that values their time and trusts us to take care of them. The Express Service Advisor is often the first person a guest interacts with -- and the tone you set in those first few minutes shapes the entire service experience.
Requirements
- 1+ year of service advisor experience in a franchised dealership -- required
- Proven success and experience in a guest-facing, high-volume service environment
- Fast, accurate, and composed under pressure -- the express lane moves quickly and you need to move with it
- Clear communicator who builds trust with guests in a short window of time
- Comfortable with DMS platforms and digital service tools
- Valid driver's license with a clean driving record
- A hospitality mindset -- you treat every guest interaction like it matters, because it does
Nice To Haves
- Toyota or domestic brand experience a plus -- familiarity with Toyota service processes and menus preferred
Responsibilities
- Greet guests on the express service drive with a warm, professional presence -- making every visit feel efficient and genuinely welcoming
- Write up express service tickets accurately -- capturing guest concerns, vehicle information, and service needs with speed and precision
- Communicate clearly with guests on service status, timelines, and additional recommendations -- keeping them informed without making them wait to find out
- Coordinate with express lane technicians to maintain workflow and turnaround times that respect the guest's schedule
- Present additional service recommendations with confidence and transparency -- your job is to inform, not pressure
- Coordinate loaner and courtesy vehicle logistics as needed to support a smooth guest experience
- Maintain accurate records in the DMS and follow all documentation standards
- Contribute to a fast-paced, team-oriented service environment where every minute and every guest matters
Benefits
- Medical, dental, and vision insurance
- Life insurance and supplemental coverage options
- Paid time off and paid holidays
- Paid Toyota manufacturer and product training
- Clear career path -- express advisors grow into full service advisor and service management roles at Swickard
- Employee vehicle purchase and service discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
