Title Express Processor (Remote)

Copart•Dallas, TX

11d•Remote

About The Position

Copart, Inc. is a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world. Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Title Express Processor is responsible for assisting auto insurance companies with procurement of vehicle titles, title paperwork, and working with financial institutions and vehicle owners.

Requirements

1 year of office customer service experience
HS degree
Must live in the United States
Proficient in basic office equipment and with Microsoft products
Ability to identify/analyze vehicle title documents within company and State guidelines
Ability to work closely with State DMVs and Lien Holder entities
Problem solver
Ability to multi-task
Basic 10 key proficiency
Ability to work in a fast-paced environment
Excellent communication skills -- written and verbal
Excellent customer service skills and attitude
Basic math skills
Ability to delegate/prioritize workflow
Ability to work independently or in a team environment
Ability to read/write in English fluently and effectively
Valid driver's license
Occasional overtime as needed

Responsibilities

Assist auto insurance companies with procurement of vehicle titles and title paperwork.
Work with financial institutions and vehicle owners.
Handle calls from a call queue to answer basic TE questions, give claim updates, and direct callers to the correct party/team.
Create and send all documents required per state guidelines for Total Loss Packets.
Make initial lien holder calls to secure payoff information, Letters of Guarantee, and Copy of Title.
Make initial calls to owners/insureds to inform them of the packet that will be sent.
Make follow-up calls to owners/insureds for needed or corrected documents.
Make follow-up calls to Lien Holders for documents listed in the initial call.
Send out revised packets to owners/insureds as needed.
Adhere to internal cycle times and other auditable criteria.
Review all mail to ensure documents are compliant per State guidelines (Mail Approvals).
Launch the "Okay to Pay" to the Insurance company after final review of file for compliance.
Monitor and work a shared inbox to ensure tasks and directives are addressed and completed per company policy, timelines, and contractual obligation.
Perform other tasks as assigned by management.