Express Maintenance Coach
MSX International•Washington, DC
•$75,000 - $90,000•Remote
About The Position
The Express Maintenance Coach (“Coach”) will be responsible for the professional delivery and installation of MSX Express Maintenance prescribed solutions furnished by MSX. The Coach will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, and OEM field organizations where applicable, as well as assisting with Dealer Launch Meetings and Dealer Workshop Meetings.
Requirements
- At least 7 - 10 years of Dealership or Aftermarket management experience
- Proficiency with Microsoft Word, PowerPoint, Excel as well as navigating internet web-based applications
- Ability to leverage relationships to identify and sell the business case for change
- Analyzing data from dealer financials and operational assessments to establish improvement action plans
- Implementation of Maintenance advisor selling systems and overall process improvement solutions at the aftermarket or retail level
- Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
- Demonstrated proficiency with PC applications in a Windows environment
- Ability to train and utilize all aspects of Automotive Tire Sales and automotive Maintenance sales
- Ability to influence the sales personnel and technicians in the training processes and monitoring the results
Nice To Haves
- OEM dealers contact experience is a plus
- excellent verbal and written communication skills
Responsibilities
- Installation and Sustainment of the Basic and/or Advanced Express Maintenance program as outlined in the MSX Express Maintenance program documentation
- Dealership Express Consultations as outlined in the MSX Express Maintenance program documentation
- Dealer remote and in-dealer classroom training as outlined in the MSX Express Maintenance program curriculum documentation
- Dealership staff on the job training as outlined in the MSX Express Maintenance program documentation
- Dealership phone follow-up support
- Timely and comprehensive completion of dealer action plans
- Implement best practice processes within the Express Maintenance operation (customer appointment, customer reception/greeting, workshop scheduling, repair processes, productivity and efficiency, quality control, invoice preparation, customer vehicle delivery, follow up call after repair, etc…)
- Adequate OEM National and Regional personnel contact
- Monthly field detail reports submission
- Weekly timecards and expense reports submission
Benefits
- Equal Employment Opportunity Employer committed to employing a diverse workforce.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
