Sun Auto Express Lane Service Manager (DFW)

Sun Auto Tire and Service•McKinney, TX

20h•Onsite

About The Position

Sun Auto Tire & Service is seeking a skilled Express Lane Service Manager to oversee operations in the Express lube service lanes. This role involves developing and supervising a team of lube service advisors and technicians, ensuring high-quality service delivery, maintaining customer satisfaction, and optimizing efficiency and productivity. The ideal candidate will have strong leadership skills, supervisory experience, and a passion for automotive maintenance. This role requires a detailed problem solver with a strong sense of urgency and the ability to make quick decisions, who can also expo floor, while communicating with guests and technicians to provide a world-class service.

Requirements

High attention to detail to ensure quality and accuracy in all services performed.
Some knowledge of vehicle maintenance and lubrication services.
Strong leadership and supervisory skills with the ability to motivate and manage a team.
Excellent communication and interpersonal skills to interact effectively with customers and team members.
Ability to learn organizational and time-management skills to handle multiple tasks and priorities.
Ability to troubleshoot and resolve issues efficiently and effectively.
Ability to perform physically demanding tasks, including lifting up to 50 pounds, ability to work with hands above head, climbing stairs, and standing for extended periods, including with reasonable accommodations.
Ability to work collaboratively with other technicians and service personnel.
Relevant certifications or technical training in automotive maintenance is a plus (e.g., Texas Inspector, MACs).
Valid Driver's License.
Must be at least 18 years of age.
Minimum of 1 year in a supervisory service role.
Completion of a vocational training program in automotive technology is advantageous.

Nice To Haves

Some vehicle maintenance understanding or quick lube management experience preferred.
Relevant certifications or technical training in automotive maintenance (e.g., Texas Inspector, MACs).
Completion of a vocational training program in automotive technology.

Responsibilities

Lead, mentor, and supervise a team of lube employees, ensuring adherence to proper procedures and safety protocols.
Oversee and coordinate all quick lube services, including oil changes, fluid checks, filter replacements, tire rotations, and other routine maintenance tasks.
Ensure all services are performed to the highest standards and in accordance with manufacturer specifications and company policies.
Communicate with customers to understand their needs, explain services, provide estimates, and ensure customer satisfaction.
Provide training and development opportunities for lube employees to enhance their skills and knowledge.
Maintain accurate records of services performed, customer interactions, and inventory levels utilizing technology provided.
Address and resolve any issues or complaints from customers or team members promptly and effectively.
Ensure the quick lube area is kept clean, organized, and safe at all times, adhering to all safety regulations and procedures.
Conduct thorough inspections of vehicles to identify potential issues, such as leaks, worn parts, or other maintenance needs.