Export Operations Specialist
About The Position
The Export Operations Specialist is responsible for managing day to day operations, communications, and processes related to air and ocean export shipments. Phoenix International Freight Services, Inc. is a privately-owned global logistics company with U.S. locations in the greater Chicago and Los Angeles areas. Our company focuses on providing quality freight forwarding as well as providing services in international freight, freight procurement, global supply chain planning, contract logistics and solution design, and cross border eCommerce. We are guided by our core values of experience, innovation, trust, and passion. We believe that these values, as well as a belief in a collaborative employee/customer experience, are what makes us unique.
Requirements
- A minimum of 3 years of processing air and ocean export shipments
- Willingness to work rotating Saturdays, as needed
- Bachelor's degree in Business Administration or equivalent combination of education and work experience
- Organized and detail oriented
- Excellent communication skills
- Experience with CargoWise required
Nice To Haves
- Experience with customs entry writing is a plus
- Experience with Microsoft Office 365 tools
Responsibilities
- Open operation files for air and ocean export shipments
- Monitor and manage all assigned shipments until completion
- Daily communications with customers, overseas offices/agents, local partners, and service providers
- Ensure accurate customer billing and agent invoicing
- Handle quotation requests from operational partners and agents and respond within a timely manner
- Work with our overseas offices /agents to resolve any issues
- Review standard operating procedures to ensure compliance with government regulations
- Ensure the highest level of data quality and integrity by processing shipments accurately
- Report anomalies in operations and new customer requirements to management for decisions on additional service requirements
- Other duties as assigned by management
Benefits
- Excellent opportunities for career growth
- Competitive earnings commensurate with experience
- Benefits (health, vision, dental, EAP, disability, life)
- 401k after 90 days with up to 6% match
- Positive support-focused culture, collaborative work environment, strong core values that guide the company's mission
- Direct access to leadership
- A strong company culture that embraces work/life balance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
