Export Operations Specialist

Phoenix International Freight Services, Inc.•Itasca, IL

About The Position

The Export Operations Specialist is responsible for managing day to day operations, communications, and processes related to air and ocean export shipments. About Us Phoenix International Freight Services, Inc. is a privately-owned global logistics company with U.S. locations in the greater Chicago and Los Angeles areas. Our company focuses on providing quality freight forwarding as well as providing services in international freight, freight procurement, global supply chain planning, contract logistics and solution design, and cross border eCommerce. We are guided by our core values of experience, innovation, trust, and passion. We believe that these values, as well as a belief in a collaborative employee/customer experience, are what makes us unique. Why Work with Us? Excellent opportunities for career growth Competitive earnings commensurate with experience Benefits (health, vision, dental, EAP, disability, life) 401k after 90 days with up to 6% match Positive support-focused culture, collaborative work environment, strong core values that guide the company's mission Direct access to leadership A strong company culture that embraces work/life balance

Requirements

A minimum of 3 years of processing air and ocean export shipments
Willingness to work rotating Saturdays, as needed
Bachelor's degree in Business Administration or equivalent combination of education and work experience
Organized and detail oriented
Excellent communication skills
Experience with CargoWise required

Nice To Haves

Experience with customs entry writing is a plus
Experience with Microsoft Office 365 tools

Responsibilities

Open operation files for air and ocean export shipments
Monitor and manage all assigned shipments until completion
Daily communications with customers, overseas offices/agents, local partners, and service providers
Ensure accurate customer billing and agent invoicing
Handle quotation requests from operational partners and agents and respond within a timely manner
Work with our overseas offices/agents to resolve any issues
Review standard operating procedures to ensure compliance with government regulations
Ensure the highest level of data quality and integrity by processing shipments accurately
Report anomalies in operations and new customer requirements to management for decisions on additional service requirements
Other duties as assigned by management