Expo / Food Runner - BAR

Shakou Restaurants•Barrington, IL

4d•Onsite

About The Position

The Expo/Food Runner is responsible for supporting the restaurant staff by delivering food and other items to guests in a professional, timely, and friendly manner. This role involves ensuring accurate order calling, organizing prepared food, and delivering and describing menu items to guests with exceptional service. The position requires excellent communication, interpersonal, and customer service skills, as well as the ability to work efficiently under pressure and maintain a positive employee culture.

Requirements

Report to work in a neat and clean uniform; maintain well-groomed hair and personal hygiene as established by company policy.
Promote a positive and collaborative employee culture designed to support customer needs.
High energy and stamina are required.
Ability to stay calm and work efficiently under pressure.
Multi-task oriented.
Excellent communication skills.
Excellent interpersonal and customer service skills.
Basic reading and writing skills.
Ability to operate point-of-sale systems.
Comply and execute all safety and sanitation guidelines and procedures.
Must pass a written test regarding Shakou’s menu.

Nice To Haves

Depending on experience, could be required to shadow another Expo/Food Runner as training.

Responsibilities

Accountable for the accurate calling of chits (orders) to the kitchen, organization of prepared food, and delivery and description of all food items to guests while providing exceptional guest service.
Communicate with all staff, including both kitchens and servers.
Deliver food and items ordered by guests without delay, at the desired temperature, and in a highly presentable manner.
Arrange the various food items properly on the table as per the seating plan.
Clear the dishes as they are consumed.
Carefully watch tables and fill water glasses and other drinks as appropriate.
Interact with guests in a friendly and efficient manner; ensure guests’ complete satisfaction by exceeding their expectations – this includes ensuring the table is clean and that utensils, napkins, and other needs have been provided.
Perform cleaning side work as assigned.
Maintain complete knowledge of the restaurant’s food and beverage preparation and menu, with the ability to answer customer questions.
Understand and follow the food allergy procedure and special orders/restrictions.
Verifies that the food is correct based upon what the customer ordered and to customers’ satisfaction, if incorrect or unsatisfied notify the manager on duty.
Assists with other restaurant tasks such as cleaning the dining area and preparing silverware and condiments.
Other duties may be assigned as needed.