Expert, Vegetation Program Manager - Customer Escalations
About The Position
The VM Constraints Management Team is responsible for establishing processes, tools, and reporting to help reduce dependencies (i.e. Permitting, Customer Interferences, Environmental Review) that arise during PG&E Vegetation Management work. The Customer Escalations Vegetation Program Manager within the Constraints Management team will be responsible for owning and managing the processes and reporting for customer interferences and customer refusals. The timely resolution of customer escalations ensures electric system safety, reliability, and regulatory compliance with state and federal rules. The incumbent may also serve as a subject-matter expert, providing guidance and education, or influencing leaders in the industry (PG&E, other utilities, or other decision-makers) on regulatory issues and program strategies. Work includes coordination with customers and internal stakeholders to ensure resolution of constraints in order for Operations to manage vegetation proximity to PG&E assets. This position follows a hybrid work model, requiring employees to report to their assigned office location at least one day per week. The remaining days may be worked remotely, depending on business needs. The headquarters location is flexible between either Oakland or San Ramon.
Requirements
- Bachelor’s degree in a job-related discipline or equivalent experience
- 6+ years of job-related experience
Nice To Haves
- Work experience in program or project management
- Ability to critically solve problems through cross-functional collaboration of internal stakeholders
- Job experience directly related to utility vegetation management
- Exceptional verbal and written communication skills. Ability to communicate findings and recommendations to various levels of management.
- Exceptional organizational, time management, prioritization, and planning skills.
- Mastery of project and program management concepts, methods, and techniques.
- Adaptable to changing and evolving business processes.
- Broad expertise in business and data analysis.
- Process improvement skills and creative thinking.
- Expert knowledge of current utility and energy industry issues, trends, and political, economic, and social issues affecting the program.
- Excellent negotiation and collaboration skills, diplomacy, and tact.
- Strong business acumen.
- Expert with Microsoft Office (Word, Excel, PowerPoint, Power BI, etc.).
Responsibilities
- Manage the processes and reporting for customer interferences and customer refusals.
- Work under supervision from the Senior Manager of the VM Constraints Management Team.
- Coordinates and guides challenging processes with internal stakeholders, including VM Operations and Law.
- Work with PG&E contractors to problem-solve, track, and resolve customer interferences.
- Works independently on highly complex issues.
- Provides direction on the overall program plan and goals within a specific geographic area of operations.
- Oversees in-depth quality assurance final reviews and contract drafts.
- Works with managers and directors across lines of business to influence decisions and meet goals.
- Guides less qualified PMs and various contractors.
- Creates new and complex data models to facilitate business decisions.
- Develop new or revise existing guidance documents.
- Reviews and approves funding and purchase orders associated with complex projects.
- Develop budget forecasts and business cases.
- Analyzes support for identifying budget variances and solutions to address.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
