Expert Trainer, New Business and Underwriting

Desjardins • Lévis, QC

3d • Hybrid

About The Position

This is a temporary 4-month position, with the possibility of extension, for an Expert Trainer in the Individual Insurance Division, specifically for the New Business and Underwriting Administrative Department. The role focuses on delivering training programs to meet learner needs, with an emphasis on transforming and improving how things are done to serve members and clients. The trainer's impact is measured by learner success. Responsibilities include delivering engaging training in various formats, facilitating workshops, adapting teaching approaches, helping employees develop skills, creating an inclusive environment, providing individualized support, managing multiple training activities, improving employee/member/client experience, analyzing training needs, contributing to content design and improvement, ensuring training relevance, documenting findings, and supporting logistical aspects of training activities.

Requirements

• College diploma in a related field
• A minimum of three years of relevant experience
• Strong communication skills in both French and English, both oral and written
• Intermediate proficiency in training facilitation, learner support, and communication techniques that promote skills development and participant engagement
• Advanced knowledge of the Individual Insurance Division, specifically the New Business and Underwriting Administrative Department
• Intermediate knowledge of Microsoft 365 tools and online learning platforms

Nice To Haves

• Other combinations of qualifications and relevant experience may be considered
• Decision quality
• Situational adaptability

Responsibilities

• Deliver engaging training sessions in virtual, in-person or hybrid formats.
• Facilitate workshops, discussions and practical exercises to promote learning and knowledge retention.
• Adapt teaching approaches to learners’ different needs.
• Help employees develop their skills and apply their knowledge on the job.
• Create an inclusive environment that promotes the participation and engagement of diverse groups.
• Provide individualized support when necessary.
• Simultaneously manage multiple training activities while respecting established priorities.
• Help improve the experience of employees, members and clients through quality training activities.
• Help analyze training needs, and contribute to the design, revision and continuous improvement of educational content.
• Make sure that training is relevant and effective by incorporating learning objectives, field feedback, and updated operations, processes and systems.
• Document the findings, observations and results of the projects or initial rollouts.
• Support training activities by coordinating certain logistical aspects, keeping educational tools and resources up to date, and using learning platforms and collaborative tools.

Benefits

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree