Expert Technical Systems Architect (CMDB / ITOM)

Jobgether

21h • $90,730 - $103,500 • Remote

About The Position

This role provides a high-impact opportunity to shape enterprise CMDB strategy and ITOM architecture within a dynamic, mission-driven environment. The Expert Technical Systems Architect will lead the design, governance, and integration of configuration items across complex hybrid infrastructures, ensuring data quality, operational efficiency, and alignment with ITSM/ITOM processes. You will develop CMDB standards, playbooks, and training while collaborating with stakeholders, audit teams, and leadership to drive enterprise adoption. The position balances hands-on technical work with strategic influence, helping guide the organization’s ITOM maturity and platform evolution. Remote work flexibility allows you to operate effectively while engaging with cross-functional teams across time zones.

Requirements

• 8+ years in ITSM, platform, or enterprise architecture roles.
• 5+ years of hands-on experience with CMDB, Discovery, and Service Mapping.
• Deep expertise in ServiceNow platform and ITOM applications.
• ITIL Foundation certification; architect-level certifications preferred.
• Strong stakeholder communication, collaboration, and technical leadership skills.
• Master’s degree in Computer Science, Electronics Engineering, or equivalent experience; 10+ years of relevant experience can substitute for education.
• Ability to pass Tier 2/Moderate Background Investigation clearance.

Responsibilities

• Define and implement CMDB architecture, CI models, relationships, and data ingestion patterns.
• Design reconciliation, normalization, and federation strategies for enterprise configuration data.
• Lead CMDB governance, lifecycle policies, and health program initiatives.
• Integrate data from monitoring, cloud, asset, and CI/CD systems to maintain an accurate CMDB.
• Build maturity roadmaps and phased implementation plans to enhance ITOM operational capabilities.
• Align CMDB and ITOM design with ITSM processes including Incident, Change, Asset, and AIOps.
• Serve as subject matter expert for leadership, auditors, and cross-functional teams.
• Develop standards, playbooks, and training materials to ensure enterprise-wide adoption of best practices.

Benefits

• Competitive salary range: $90,730–$103,500, with potential for bonuses.
• Remote work options within the United States.
• Comprehensive healthcare coverage, including medical, dental, and vision.
• Paid time off, holidays, and military leave.
• Retirement benefits including 401K match.
• Professional development reimbursement, training, and certification opportunities.
• Flexible savings accounts, life insurance, and short-/long-term disability coverage.
• Employee assistance programs and wellness resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level