Expert Technical Support Application Engineer – Network Test (L2–3 / Automation)

Keysight Technologies, Inc.•Santa Clara, CA

14h•$148,080 - $246,790•Hybrid

About The Position

Keysight is a leader in technology innovation, providing solutions in electronic design, simulation, prototyping, test, manufacturing, and optimization across various markets including communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor. With approximately 16,800 employees, Keysight serves customers in over 100 countries. The company fosters an award-winning culture that encourages creativity and innovation by embracing a bold vision for technology and a passion for solving challenging problems with industry-first solutions. Keysight believes in creating a sense of belonging to help employees thrive throughout their careers. This role involves joining a leading provider of IP protocol testing solutions and supporting customers using Keysight Network Test Solutions across the Americas. The engineer will collaborate with customer QA teams and internal engineering to resolve complex networking and automation challenges, focusing on OSI Layers 2–3. Success requires strong coordination with offshore teams, excellent organization, attention to detail, and the ability to work independently with minimal supervision. The team is a highly specialized group of approximately 20 technical and application support engineers, primarily based in the United States, with expertise spanning Layer 1–7, including hardware, routing & switching, virtualization, and data network testing/monitoring.

Requirements

M.S. or B.S. in Computer Science/Information Technology, or similar engineering fields
Prior customer support experience.
Strong hands-on experience with Layer 2–3 protocols and troubleshooting in customer-facing environments.
8–12 years of related experience in automation and network testing.
Excellent English communication skills (written and verbal).
Automation/programming skills (e.g., TCL, C, Python, REST, Robot Framework) and eagerness to learn new APIs.
Linux CLI debugging experience (permissions, file system, logging, networking).

Nice To Haves

Network certification (CCNP/CCIE or equivalent).
Experience deploying and troubleshooting virtualized environments (VMware, AWS, Azure, OpenStack, KVM).
Knowledge of clustering/containers (Docker, Kubernetes, Docker Compose).
Experience with community tools such as OpenIxia, OTGen CLI, Snappi/GoSnappi, sonic-mgmt, or similar GitHub-based tooling.
Understanding of Open Traffic Generator concepts and API models.
Experience designing and maintaining Python-based test automation using Robot Framework or other modern automation infrastructure.
Good understanding of version control systems (e.g., Git).

Responsibilities

Provide post-sales phone, email, and occasional onsite support for Keysight Network Test Solutions customers in the Americas.
Assist customers with operation and configuration of Keysight hardware/software and automated test execution, with emphasis on Layer 2–3 products.
Accurately log, track, and maintain customer service requests.
Meet customer satisfaction targets and support metrics/SLAs.
Work effectively with worldwide support and engineering teams.
Deliver training for colleagues and sales teams as needed.