Expert Solutions Consultant - Mobile

Adobe • Washington, DC

2d • $178,200 - $289,000 • Remote

About The Position

Adobe is seeking an Expert Solutions Consultant with deep expertise in mobile technologies. This role serves as the primary technical pre-sales Subject Matter Expert (SME) for Adobe Journey Optimizer and Adobe Experience Platform (AEP), focusing on mobile and conversational engagement opportunities. As enterprise brands increase their investment in mobile engagement channels like RCS, WhatsApp, SMS, and AI-powered solutions, this position is crucial for ensuring Adobe's sales team has a world-class technical expert to support them. The role involves translating platform capabilities into compelling customer-centric messaging and stories. It combines expertise in mobile communication technologies with pre-sales responsibilities, requiring close collaboration with Account Executives, Sales Specialists, the pre-sales solution consulting team, and customer partners. The primary goals are to grow the sales pipeline, accelerate opportunity progression, and establish Adobe as a leading or supporting platform for enterprise mobile customer engagement.

Requirements

• 6–10+ years of experience in Solution Consulting, Pre-Sales Engineering, Enterprise Architecture, or a closely related technical customer-facing role.
• Deep practitioner-level expertise in business messaging: RCS, WhatsApp Business API, SMS/MMS, mobile push, and in-app messaging with direct experience operationalizing enterprise messaging programs.
• Working knowledge of Adobe Journey Optimizer (AJO) mobile channels and Adobe Experience Platform (AEP) or demonstrated ability to rapidly develop that expertise.
• Proven track record delivering executive-level technical pre-sales engagements including discovery, demos, workshops, and solution design discussions in complex enterprise sales cycles.
• Exceptional communication and storytelling skills, with the ability to calibrate messaging across business, technical, and strategic audiences.
• Self-directed and disciplined, able to manage a high-volume portfolio of engagements, documentation, and enablement of deliverables in a fast-moving environment.

Responsibilities

• Serve as the lead mobile and messaging SME supporting the field in active sales cycles, from discovery, POV education to technical demos to prove out Adobe technology.
• Lead and deliver technical discovery sessions, executive briefings, product demonstrations, and workshop engagements passionate about mobile engagement, AJO messaging channels, and conversational experience building.
• Build and deliver customized demo narratives that highlight AJO's mobile messaging options, including rich communication services, WhatsApp, traditional text and multimedia messaging, in-app, and push, connecting them to customer-specific use cases across industries.
• Partner with the broader SC team to ensure consistent, high-quality positioning of Adobe's mobile and messaging capabilities in all prioritized customer facing engagements.
• Provide RFP support where mobile messaging is a primary or adjacent capability.
• Bring practitioner-level knowledge of the business messaging ecosystem, encompassing rich communication services such as RCS, WhatsApp Business integration, traditional SMS and MMS channels, conversational AI, and mobile-first customer lifecycle orchestration.
• Maintain current understanding of messaging compliance and governance requirements (TCPA, GDPR, carrier policies, consent frameworks, opt-in/opt-out guidelines) and advise customers on operationalizing compliant messaging programs.
• Serve as an internal advisor to the broader sales organization and SCs on messaging, helping teams frame mobile engagement investment and articulate Adobe's differentiated position.
• Contribute to messaging use-case libraries, industry playbooks, and journey orchestration examples that other members of the SC group can leverage in customer engagements.
• Produce and maintain field-ready materials including mobile use-case libraries, industry-specific playbooks, and demo readiness.
• Contribute to bi-weekly readiness communications summarizing new messaging capabilities, demo updates, and field mentorship aligned to AJO and AEP releases following coordination with the product marketing and product teams.
• Act as a key field voice for AJO mobile and messaging capabilities, providing structured, customer-grounded feedback to Product and Engineering on mobile channel gaps, competitive displacement patterns, and feature prioritization.
• Participate in PM/PMM committee syncs, bug bashes, and QA cycles to validate mobile feature readiness before field rollout.
• Maintain feature readiness cards for key AJO mobile capabilities, including positioning mentorship, demo instructions, technical requirements, and known issues.
• Collaborate with sales, expert, and product leadership to track adoption maturity, common customer questions, and enablement gaps, continuously optimizing field readiness for mobile and messaging motions.

Benefits

• Comprehensive benefits programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed