Expert, Outbound Business Sales - Nashville | On site |

T-Mobile•Nashville, TN

2d•$36,540 - $66,010•Onsite

About The Position

As an Expert in Outbound Virtual Business Sales, you will handle outbound business sales leads for both new and existing customers. You will conduct discovery conversations to determine the best T-Mobile products and services for each customer, leveraging your thorough understanding of all T-Mobile for Business offerings. Based on your conversations, you will recommend wireless solutions, including price plans, data, and enhanced services. You will collaborate closely with direct field sales teams for deal partnerships, as well as Implementation and Solution Engineering support teams. You will be responsible for researching and fraud-checking all businesses before sales engagement, managing the business verification process, and working closely with Business Verification, Credit Underwriting, Authentic ID, Customer Protection Review, and Fraud teams. Additionally, you will handle business customers' necessary tax and financial documents and assist with all post-sale customer support needs for the term of account ownership.

Requirements

High School Diploma/GED (Required)
Organization and Task Management: Demonstrate efficient organization skills, the ability to prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy, and work well in a dynamic, fast-changing environment that requires a high degree of multi-tasking. (Required)
Communication and Collaboration: Excellent communication and interpersonal skills, ability to learn and follow processes thoroughly, work cooperatively and collaboratively with all levels of employees and management, maintain a mature, self-motivated, positive, professional attitude, and adapt effectively in a new role. (Required)
Technology Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Teams, and Outlook, as well as experience with WebEx, Dialpad, and Google applications. (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Less than 2 years Outbound commissioned environment (Preferred)
Less than 2 years Business customer service, sales, or retention (Preferred)

Responsibilities

Make a high volume of daily outbound calls to various hot, warm, and cold prospect leads assigned from marketing lead initiatives and campaigns.
Handle daily customer communication and follow-ups using various tools to complete outbound/inbound phone calls, emails, online meetings/appointments.
Perform research to understand customers' unique needs and select appropriate product/service information messaging, effectively meeting the needs of individual business customers.
Use product knowledge to showcase products and solutions, building quotes for business customers.
Utilize quote builder and Salesforce to build sales quotes based on meetings/sales conversations with customers.
Partner daily with Business Verification, Credit Underwriting, and Fraud teams to verify and validate all new logo business customers.
Carefully follow the lead management processes in Salesforce to qualify customers.
Research the business through various resources to prevent fraud and protect the company.
Facilitate direct field sales partnerships with Account Executives for all deal sizes based on customer needs, in the SMB and ENT space.
Provide follow-up care for customers with billing, device, or service issues.
Work with Business Technical Support, Business Sales Support, and Care to support business customers and handle escalations for Telesales experts.