Expert, Global Operations Products & Service Delivery

Equinix•Toronto, ON

22d•CA$99,000 - CA$149,000•Onsite

About The Position

We are seeking a results-driven Expert, Global Ops Product & Services – Service Delivery to drive operational readiness, service lifecycle management, and process optimization across Equinix's global infrastructure portfolio, including Colocation, Interconnection, Power, and Data Center Infrastructure. In this role, you will partner with Product, Engineering, Technology, and Operations teams to ensure products and services are designed, operationalized, governed, and sustained in a scalable and supportable manner throughout their lifecycle. Success requires strong operational expertise, analytical thinking, and the ability to translate complex business and operational requirements into practical, sustainable solutions that scale across teams and the organization.

Requirements

Bachelor's degree in Business, Information Systems, Engineering, or a related field
Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence
Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle
Experience partnering with Product Management, Engineering, Technology, and Operations teams
Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management
Experience leveraging data, KPIs, and performance metrics to drive operational improvements and business outcomes
Working knowledge of Lean Six Sigma, Agile, and change management methodologies
Strong communication, facilitation, and presentation skills with the ability to influence stakeholders across organizations

Nice To Haves

Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus

Responsibilities

Drive operational readiness, service transition, and lifecycle management activities for new and existing products and services
Partner with Product Management, Engineering, and Operations teams to ensure operational requirements are incorporated into product design and delivery models
Establish and maintain scalable operational processes, controls, procedures, and governance frameworks
Develop sustainable operating models that support ongoing service delivery, supportability, and operational excellence
Ensure services can be effectively deployed, supported, measured, and continuously improved throughout their lifecycle
Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives
Drive continuous improvement of service delivery processes by identifying risks, gaps, and opportunities to enhance quality, scalability, and customer outcomes while establishing effective operational controls and governance
Partner with Product, Engineering, Technology, Operations, and regional stakeholders to align business and operational requirements and develop sustainable service delivery solutions
Lead cross-functional initiatives from requirements through implementation and operational transition, including project coordination, risk management, UAT, stakeholder engagement, and change enablement
Promote collaboration, continuous improvement, and knowledge sharing to strengthen organizational capabilities
Analyze operational and service delivery performance data to identify trends, risks, and opportunities
Define and track KPIs to measure service effectiveness, operational performance, and business outcomes