Expert Engagement Manager, Professional Services

LiveRamp • San Francisco, CA

3d • Hybrid

About The Position

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.
The Engagement Manager is responsible for partnering with Commercial Leads and Services Consultants in the delivery of the full portfolio of LiveRamp Global Services (LGS) offerings; this includes Core (Foundational) services, Advisory Services (Consulting Services), and any additional services relevant to target customer segments. The primary measure of success for this role will be the successful delivery of LGS projects with varying levels of complexity. This individual will meet with C-level client executives on a regular basis and maintain strong relationships in core sales, product, and operations to ensure client needs are being met. The Engagement Manager should have comprehensive project management knowledge, be highly organized, be effective in ambiguous environments, be able to easily communicate technical concepts, be able to produce data-driven recommendations and insights, and be able to work collaboratively within cross-functional project teams. This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle or Little Rock locations.

Requirements

• 7+ years of project management experience OR experience in a customer-facing role driving projects, consulting, and/or executing on deliverables.
• 3+ years delivering professional services for a strategic consulting firm, SaaS/AdTech company or large scale system integrator - high growth / fast-paced company experience is a plus
• Deep technical understanding of the programmatic ecosystem, including how DSPs, SSPs, and CDPs interact with identity graphs and universal IDs.
• Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack.
• Familiarity with cloud data warehousing (Snowflake, BigQuery, Databricks, etc) and the ability to discuss SQL-based data transformation and schema mapping with client engineers.
• Strong grasp of the technical implications of global privacy regulations and their impact on data sharing and audience activation.
• Comfortable discussing technical concepts and workflows with both product teams and data scientists
• Deep understanding of and experience in TV and/or digital media including the relationship between bought, earned and owned media
• Executive-level communication skills, both written and oral - ability to perceive underlying business questions and effectively communicate technical and non-technical concepts with clients/colleagues from operations to executives
• Strong project management skills - must be able to multitask and manage multiple projects, workstreams, and programs
• Strong communication skills and the ability to examine, synthesize, and present data to various stakeholders (customers and partners)
• Experience leading cross-functional teams - highly collaborative with strong interpersonal skills
• Motivated to set and achieve goals and take initiative within the workplace - proactive, thorough, and transparent
• Thrives in evolving teams and job functions - experience growing teams and new organizations from the ground up
• Comfortable working in ambiguous environments with strong critical thinking and problem solving skills
• Willingness to travel at least a few times a year

Nice To Haves

• Hands-on analytics (media, customer, digital, big data) experience a significant plus

Responsibilities

• Partner with all members of the LiveRamp Global Services (LGS) team to ensure successful delivery of services sold by directly managing the project in partnership with the LGS practice area responsible for delivery
• Accurately develop project and resource plans in collaboration with the client and LGS practice leads - evaluate projects to ensure they are meeting LGS standards, adhering to budgets, and meeting deadlines
• Independently scope LGS engagements while leveraging subject matter experts (SMEs) as needed to help validate scope
• Partner with client’s leadership to align LiveRamp’s technical roadmap with the client’s long-term data strategy, identifying new opportunities beyond the initial scope.
• Participate in or lead client meetings using a consultative approach
• Own client relationships through project management - collaborate with customers and internal stakeholders to understand business objectives and goals
• Provide path for escalation to the Engagement Management Lead or Engagement Director for both internal and external concerns
• Identify challenges and develop practical recommendations to maximize customer value
• Demonstrate a deep understanding of LiveRamp products and services
• Provide mentorship and guidance to other team members where necessary
• Ability to travel a few times a year

Benefits

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.
• Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees