Engagement Manager (Services Sales)

MongoDB•San Francisco, CA

13d•Hybrid

About The Position

MongoDB Engagement Managers are quota-carrying Professional Services Sales roles. Engagement managers utilize customer-facing sales, technical, consulting, and commercial experience to scope, negotiate and close Professional Services opportunities to accelerate and de-risk the adoption of MongoDB by our customers. As an Engagement Manager, you will be a key leader within the PS team and work cross-functionally with the Sales, Professional Services, and Customer Success organizations to drive professional services sales. Here are a few informative blogs about the Engagement Management role: https://www.mongodb.com/blog/post/engagement-management-mongodb-meet-lalitesh-pal https://www.mongodb.com/blog/post/how-engagement-managers-help-customers-succeed We are looking to speak to candidates who are based in San Francisco, CA for our hybrid working model. What you’ll do at MongoDB Understand customers’ overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB Have a solid sense of ownership, driving all deals or technical scopings from inception to closure Manage the Professional Services pipeline for bookings and revenue forecasts for your region Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.) Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery Proactively seek opportunities to support and mentor other team members and share best practices Have situational awareness and react appropriately in group settings

Requirements

A BS degree in Computer Science, Mathematics, Engineering or equivalent professional experience
A minimum of 5 years experience in the sale of Professional Services and/or technology solutions at an enterprise software company
Experience as an architect, consultant, project manager, or Professional Services manager
Experience internally positioning and selling professional services
Experience carrying a quota for PS bookings
General knowledge of Databases (RDBMS, SQL, NoSQL)
Experience and knowledge of the software development lifecycle and associated development methodologies (e.g. Agile, Waterfall)
Knowledge of software architecture including both cloud and on-premise technologies e.g. AWS, GCP, Kubernetes, Openshift
The ability to collaborate as a part of a larger account team to build and execute complex account strategies and sales plays
An ability to scope and estimate projects
Strong presentation skills: Showing the value, capabilities, and differentiators of complex service solutions using methodologies and service offerings
Ability to travel for key engagements and team offsites

Responsibilities

Understand customers’ overall portfolio of applications and datasets, IT and business priorities and success measures to adapt, develop and design specific digital transformation approaches involving MongoDB technologies
Help transform companies by translating their use-cases, pains, and needs into scoped projects and statements of work
Partner with a best-in-class sales organization and work effectively as a part of a larger team to develop account strategies and plans for the successful adoption, growth, and utilization of MongoDB
Have a solid sense of ownership, driving all deals or technical scopings from inception to closure
Manage the Professional Services pipeline for bookings and revenue forecasts for your region
Expertly articulate the business value of professional services, talking knowledgeably and credibly about service delivery issues, challenges, strategies, approaches, and mitigating risks
Work with our practice team to propagate internal skills and experience through the development of repeatable assets (estimates, proposals, SOWs, templates, tools, case studies etc.)
Work with the delivery team to transition any agreed upon project scope and customer expectations to ensure successful project delivery
Proactively seek opportunities to support and mentor other team members and share best practices
Have situational awareness and react appropriately in group settings