Engagement Manager

Workday•New York City, NY

12h•Hybrid

About The Position

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team About the Team We believe that everything starts with learning. And that by changing the way the world learns, we can change the world for the better. If that’s a mission that excites you, you’ll be in great company at Sana in Workday. We’re on a mission to revolutionise how humans access knowledge through artificial intelligence. Throughout history, breakthroughs in knowledge sharing, from the Library of Alexandria to the printing press to Google, have been pivotal drivers of human progress. Today, as the volume of human knowledge grows exponentially, making it accessible and actionable remains one of humanity’s most critical challenges. We’re building a future where knowledge isn’t just more accessible; it’s a catalyst for achieving the previously impossible. If all of this sounds exciting, you’re in the right place. Our Impact team is known for its adaptability, entrepreneurial spirit, and relentless pursuit of excellence, embodying our core belief that learning is the foundation of all meaningful change. We work very closely with the companies who choose Sana: together we problem solve, design solutions, and implement them to drive real change. Ultimately, we measure ourselves by the impact we achieve through rolling out and adopting Sana across our customers’ organisations. By scaling this team, we shape the future of Sana’s customer success, solution engineering, and deployments functions, and create a significant impact on how people learn across every industry and across the globe. About the Role As an Engagement Manager, you are the senior owner of some of Sana’s most strategic customer engagements. You lead complex, multi-phase implementations and drive long-term value realisation for our enterprise customers. You act as the primary point of accountability for the overall success of the engagement: from discovery and solution design, through deployment and change management, to adoption, expansion, and measurable business impact. You will orchestrate cross-functional teams (product, solutions, CS, data, partners) and engage with senior customer stakeholders to ensure Sana’s solutions are aligned with their strategic priorities. You combine strong project and program management discipline with a consultative mindset and commercial awareness, ensuring that projects are delivered on time, within scope and budget, while uncovering opportunities to deepen and expand the partnership.

Requirements

3-5 years of progressively responsible experience in Enterprise software implementation, management consulting, or customer success / professional services roles.
Direct experience leading complex implementation projects in medium or large enterprises, with responsibility for scope, timeline, budget, stakeholder management, and outcomes.
Bachelor’s degree (or foreign equivalent) in Business, Management, Information Systems, Computer Science, Engineering, or a closely related field.
Fluency in English is mandatory; additional languages are a plus.

Nice To Haves

Master’s degree in a related field is preferred but not required.
Are naturally curious, always seeking to learn, and view every challenge as a growth opportunity.
Have strong project and program management skills, with a solid track record leading complex implementations in a Professional Services or Customer Success environment.
Are comfortable engaging with C‑level and senior stakeholders, with excellent communication and presentation skills.
Possess grit and determination, allowing you to weather setbacks and persist towards ambitious goals.
Are driven by excellence and high standards in planning, execution, and stakeholder management.
Embody humbleness and a collaborative mindset, always ready to learn from others and co‑create solutions.
Are deeply committed to our mission of changing the way the world learns and have a genuine passion for driving customer impact.
Are strong at building relationships, working cross-functionally, and influencing internal and external stakeholders.
Can manage multiple priorities and engagements in parallel, maintaining structure and clarity for all parties involved.
Promote a positive and inclusive working environment and contribute to the culture of the Impact team.
Have international and/or cross-cultural experience and are comfortable working with global customers.

Responsibilities

Own end-to-end customer engagements
Serve as the overall engagement owner for assigned accounts, accountable for successful implementation and ongoing value realisation.
Lead complex deployments of Sana for medium and large enterprise customers, from discovery and design through go-live and post-launch optimisation.
Lead project and program delivery
Define and manage project scope, plan, timelines, risks, and dependencies across multiple work streams.
Ensure delivery within the budget and scope outlined in the Statement of Work, proactively managing changes and trade-offs.
Coordinate internal Sana resources and external partners to deliver against project objectives.
Engage senior customer stakeholders
Build and maintain trusted advisor relationships with executive sponsors and key decision makers.
Facilitate steering committees and executive readouts, clearly articulating progress, risks, and business impact.
Align Sana’s roadmap and capabilities with the customer’s strategic priorities and success metrics.
Drive adoption and measurable impact
Define, track, and report on success metrics and KPIs for each engagement.
Work closely with customer project managers and business owners to promote adoption, ensure change readiness, and drive continuous improvement.
Identify optimisation and expansion opportunities that increase the value customers realise from Sana.
Provide strategic and solution guidance
Translate business requirements into solution designs and implementation plans in collaboration with Solution Engineering and Product.
Advise customers on best practices for learning, change management, and digital adoption, leveraging Sana’s capabilities.
Challenge and refine customer requirements where needed to ensure viable, scalable, and high-impact solutions.
Collaborate cross-functionally and with partners
Work effectively with Sales to scope new engagements, shape proposals, and ensure a smooth transition from pre‑sales to delivery.
Manage third-party partners or vendors as part of the overall project team, maintaining accountability for overall outcomes.
Provide structured feedback to Product and Engineering based on customer needs and deployment learnings.