eXpert Care Desk, Concierge - (REMOTE)

eXp World Holdings, Inc.

12d • Remote

About The Position

This role involves providing world-class service to agents in a virtual environment. The Concierge will assist agents with questions through an in-world ticketing system, a multi-queue phone system, and an agent support CRM. The position also involves directing agents to the appropriate resources within the company.

Requirements

• High school diploma required or equivalent years of applicable experience
• 0-2 years experience
• Excellent written and verbal communication skills
• Excellent organizational skills
• Strong knowledge of Microsoft Office/Google Suite
• Excellent written and verbal communication skills in both English and French
• Problem Solving Skills
• 2+ years in the Customer Service industry

Nice To Haves

• Real Estate experience strongly preferred
• Real Estate experience preferred

Responsibilities

• Frontline support for the ticket system in the world and agent support CRM.
• Provide world-class service to the agents.
• Answer inquiries in live chat and email.
• Provide resources and respond to agent inquiries via multi queue phone system.
• Other duties as assigned.

Benefits

• Employer paid Medical coverage, as well as Dental & Vision benefits
• Company supplied equipment; laptop, monitor, headset
• RRSP with up to a 4% match
• Fully remote environment
• Amazing company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED